Customer Service Sql Server

773-***-****•***********@*******.***

Michael Banks

*** ********, *** **** ** 60304•773-***-****•***********@*******.***

Michael Banks

Objective

Highly dedicated professional with excellent technical and communication skills looking for an opportunity to

expand my talents and help an organization achieve its goals.

Experience

June 2010 – September

2010 SensibleIT Hoffman Estates, IL

Desktop Support Specialist

Proactive in identifying underlying issues and patterns related to technology hardware and

software, and keep supervisor advised of status

Communicate business and technology enhancements to organization, and assist in creation

and distribution of training documents

Assist in environmental data backup process and server health checks

Serve as first point of contact for all system issues, triage, solve and/or escalate as needed

Serve as main contact for video and audio conference setup and problem solving

Assist in the creation and distribution of training documentation

Citrix XenDesktop & Terminal Server Administration and Support

August 2008-November

2009 Wildman, Harrold, Allen & Dixon LLP Chicago, IL

Jr Network Administrator

Troubleshoot connection, performance and related network issues.

Install, maintain, troubleshoot and adjust server and network equipment as needed.

Test and evaluate products for firm’s usage.

Assist in performing upgrades and system maintenance.

Assist in programming and maintaining phone system.

Provide network support for a Windows 2008/2003/2000 server LAN with 400+ users &

multiple locations.

Maintenance, configuration and operation of 70 server backend utilizing Microsoft

Exchange 2003/2007 and Windows 2000/2003/2008 server.

Evaluated and Implemented Open Text RightFax electronic faxing software firm wide.

Installed, configured, administered SQL server for RightFax application.

Evaluated and Implemented eCopy ShareScan OP desktop imaging software firm wide.

Responsible for monthly updating of all servers, both physical/virtual via WSUS.

Configured and implemented Polycom HDX videoconferencing system with LA office.

Management, maintenance and troubleshooting of Active Directory, Symantec Enterprise

Vault, WSUS, Acronis Echo Server, RightFax, Postini, TCP/IP, network printing, High

availability solutions via VMWare ESX server, Exchange 2003/2007, basic Blackberry

Enterprise Server administration and a myriad of applications specific to law firms.

October 2005 – August

2008 Wildman, Harrold, Allen, & Dixon LLP Chicago, IL

773-***-****•***********@*******.***

Michael Banks

Tech Support Analyst/Hardware Specialist

Provide technical support for firm’s software applications, hardware and peripherals with a

high degree of customer service, technical expertise and timeliness to end-users.

Input and maintain call tickets in call tracking/inventory (Altiris) system.

Responsible for the imaging and configuration of all desktops and laptops.

Responsible for the timely repair/replacement of damaged systems and configuration of

software applications.

Responsible for the maintenance of all network printers.

Assisted in the entire IT/infrastructure move to new floor.

Ability to communicate with a wide variety of people in both verbal and written fashion.

Handled all videoconferencing and laptop setups for meetings and business trips.

Configured desktops and laptops for attorney’s home offices.

June 2001 – October

2005 Community Mental Health Council Chicago, IL

Programmer I

Configure, upgrade and maintain PCs organization-wide.

Perform on and off-site (6) Help Desk duties and nightly tape backups of IBM RS 6000.

Administration, installation and configuration of all network equipment.

Pick/Basic programming and report generation.

AIX administration; passwords, user accounts, etc.

Work on various tasks as assigned.

Education

1995-2000

Southern Illinois University Carbondale, IL

B.S. Information Systems Technology

Dean’s List 1998-2000

Skills

Server, PC system builds and repairs

Microsoft 2008/2003/2000/NT server

Exchange 2007/2003

SQL server 2005/2000

Microsoft Vista/XP/2000/98/95

Active Directory

TCP/IP

VMWare ESX

Videoconferencing systems

Enterprise Fax solutions (RightFax)

WSUS

Blackberry Enterprise Server

Office 2007/2003/XP/2000

Citrix MetaFrame

Positive Networks VPN

IP Monitor

773-***-****•***********@*******.***

Michael Banks

Nortel Networks Phone Programming

ePolicy Orchestrator 4.5

Altiris/ AutoTask

Contact this candidate