Customer Service Technician

Jeff T. Bennett

*** ******* ****, ***#* Stone Mountain, GA 30083

404-***-**** ****.***********@*****.***

Educated and Experienced Pharmacy Technician

Customer Service / Inventory Optimization / Pre-Packaging / High Volume

Order Management

Organized, detail-oriented and experienced Pharmacy Technician with a track

record of managing high volume, fast-paced pharmacy operations in retail

environment. Dedicated to ensuring that the highest operational standards

and customer service levels are met at all times. Strong ability to

prioritize orders, interact with medical professionals to interpret

medication orders, monitor drug regimens, and clarify patient instructions.

Eager to integrate superior leadership, advanced communication and in-

depth knowledge of inventory management strategies toward supporting the

goals of a progressive employer.

Core Competencies

CHCS Certified

Interact With Patients/Medical Staff

Inventory Control/Improvement

Intravenous Medication Preparation

Accurate Unit Dosing/Pre-Packaging

Control Narcotics/Compounding

Dispense Medical Device/Equipment

Concise Attention to Detail

Superior Product Knowledge

Excellent Communication Skills

Assemble Crash Carts

Memorization/Recall

Train and Mentor Staff

Data Entry /Accuracy

Stock / Order Medications

Report Medication Errors

Verify Insurance Coverage

Education / Certifications

2004: AMEDD School of Medicine, San Antonio, TX - Certification, Pharmacy

Specialist

2010: University of Phoenix, Phoenix, AZ - Associates Degree, Pharmacy

Practices

Pharmacy Technician Certification Board - Certification # 340************

Professional History

2008 to 2009: Tom Thumb Pharmacy, Richardson, TX - Retail Pharmacy

Technician

< Effectively and accurately process over 425+ prescription orders daily;

manage data entry, interpret written prescriptions and answer customer

inquiries regarding timeliness of order completion.

< Collaborate in a team environment; interact with a diverse staff and

client base to process orders; coordinate and communicate with medical

professionals to verify information.

< Instrumental in training and developing pharmacy staff; contribute strong

leadership talents and in-depth Pharmacy Technician knowledge to increase

proficiencies and drive cohesion among team.

< Spearhead inventory management processes to establish order among a

disorganized system; champion the integration of a standardized inventory

tracking process to decrease outages and increase accountability.

< Provide daily maintenance of inventory; rotate stock and correct price

points as needed.

2006 to 2008: McDonald Army Health Center, Fort Eustis, VA - Pharmacy/Pre-

Packing Technician

< Assembled a high volume of pre-packaged medications for main pharmacy and

clinic locations supporting military personnel and families.

Jeff T. Bennett

621 Watling Lane, Apt#1 Stone Mountain, GA 30083

404-***-**** ****.***********@*****.***

Page 2

< Performed insurance verifications, managed inventory and communicated

with physicians to verify dosage instructions and special order

requirements.

< Established and maintained patient files, mixed pharmaceuticals according

to prescriptions, and assisted in maintaining a sterile, organized work

area to eliminate mistakes and deficiencies.

< Received and stored incoming supplies, verified quantities against

invoices, checked for outdated medications in current inventory, and

informed supervisors of stock needs and shortages.

2004 to 2006: Fort Story Army Medical Center, Fort Story, VA - Lead

Pharmacy Technician

< Began tenure as a Pharmacy Technician and achieved promotion to Lead

Pharmacy Technician.

< Acted as lead pharmacy technician and inventory manager for this military

base pharmacy.

< Updated patients' profiles in system, controlled medication stock and

performed comprehensive inventory counts on narcotics.

< Pre-packed medications, answered inquiries and delivered superior

customer service.

Military

2003 to 2008: US Army, Fort Eustis, VA - Specialist, Honorably Discharged

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