Customer Service Power Plant

Kevin W. Decker

**** ******** *****, *********, ** 18020 (H) 610-***-****

*****.******.**@*****.***

Objective

Join a growing company in the Pennsylvania and or New Jersey that provides

a culture to grow based on aptitude, efficiency and productivity leveraging

my deep technical knowledge and relevant experience in fire protection,

automation and aviation industries.

Professional Profile

Dependable and specialized skilled electro-mechanical field service

professional enveloping unique diversity of relevant industry experience in

aviation, fire suppression and automation fields with success in both team,

remote and independent environments leveraging genuine interpersonal skills

coupled with effective customer service and project management skills.

Highly accomplished mechanical and electrical troubleshooter with a

reputation of limited follow up service calls for electromechanical repairs

in tandem with deep knowledge and experience in schematic reading,

hydraulics, Allen Bradley Panel View and PLC, high and low pressure Co2

systems, FM 200 and AFFF Foam systems.

Professional Experience

Robert Reiser Company - Ft Worth, Texas

June 2008 - Present

Food Processing and Packaging Equipment Manufacturer

Field Service Technician

Achievements

. Created Job Service ticket system that was implemented company wide

increasing productivity 25%.

. Completed new installations on time and under budget driving higher

profits in region.

. Successfully completed complex projects with minimal supervision and

support freeing time for more mission critical objectives.

Responsibilities

. Completed complex projects with minimal supervision and support.

. Performed preventive maintenance and troubleshooting all processing

and packaging equipment.

. Accurately documented daily work, equipment maintenance records and

required equipment parts.

. Responded to emergency service calls as per service level agreements.

. Effectively communicated with Reiser and Vemag technical support and

software programmers for equipment issues.

Chemetron Fire Systems - Ft. Worth, Texas

January 2003 - June 2008

Fire Suppression Systems Manufacturer

Field Service Specialist

Achievements

. Achieved 100% positive customer satisfaction through effective

interpersonal skills and professionalism.

. Consistently over achieved job performance requirements.

. Successfully completed complex projects with minimal supervision and

support freeing time for more mission critical objectives.

Responsibilities

. Performed testing to validate proper installations and functionality,

meeting NFPA and OEM standards.

. Executed critical system repairs maintaining customer operations,

avoiding outages and downtime.

. Ongoing maintenance tasks comprised of scheduled and unscheduled

repairs, inspections, upgrades, troubleshooting, new installations,

and emergency service calls.

. Operated long hours, nights and weekends to accommodate customer's

schedules in delivering required product upgrades and expansions.

. Successfully work under sole accountability and or teaming with senior

engineers on complex projects.

Sematech - Austin, Texas

January 2001 - July 2002

Semiconductor Research Consortium

Equipment Maintenance Technician

Achievements

. Effectively led and managed an emergency response team.

. Successfully completed machine upgrades for product change over.

Responsibilities

. Performed operating qualifications, preventative maintenance and

troubleshooting on multiple semiconductor manufacturing machines.

. Accurately maintained equipment qualification records and SPC charts.

. Manage critical downtime issues through effective interfacing and

collaboration with other departments.

United States Army - Fort Hood Texas/Camp Page R.O.K.

February 1996 - February 2001

AH-64 Apache Attack Helicopter Repair Specialist

Achievements

. Promoted to Attack Platoon Sergeant as E-4, a position normally held

by E-7.

. Achieved over 1000 accident/incident free flight hours as assigned

crew chief.

. Expert Qualification on 6 weapons systems.

Responsibilities

. Spearheaded a flight line maintenance team to ensure that all aircraft

completed every company mission

. Leader of the Downed Aircraft Response Team.

. Lead troubleshooter for malfunctioning aircraft subsystems to ensure

safety and operational statuses.

. Removed, inspected and repaired system assemblies such as engines,

rotors, transmissions and flight controls (mechanical & fly by

wire).Removed, inspected and repaired subsystem assemblies such as

hydraulics, pneumatics, fuel pumps, valves, lines, hoses and

reservoirs.

. Conducted blade track & balance testing to ensure smooth weapon

platforms.

Awards and Accommodations

. Army Accommodation Medal

. Army Achievement Medal

. Good Conduct Medal

Technical/Education

. U.S. Army Aviation Logistics School - Attack Helicopter Repair Course

(Honor Graduate)

. NTT Troubleshooting Electrical Controls Course

. NTT A/C & Refrigeration Repair Course

. OSHA 10 hr. Safety

. MSHA 40 hr. Safety

. National Foam Firefighting Engineering Seminar

. FAA Airframe & Power Plant License

References Available Upon Request

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