Project Manager Management

E. ROBIN HOUSTON

**** ****** **** **** ***** *** ( Concord, California 94520

408-***-**** ( ******@*****.***

PROJECT MANAGER/BUSINESS ANALYST & PRODUCT IMPLEMENTATION SPECIALIST

Highly accomplished Project Management and Technical Operations Leader with

12+ years of demonstrated achievements in delivering superior technical,

service and operations improvements for multimillion-dollar companies.

Dedicated professional known for pioneering new processes and database

applications strategies to expand business relationships, fuel productivity

and increase profits. Creative problem solver, big-picture thinker,

instructor, team mentor and communicator with a proven ability to develop

cutting-edge methods for elevating team performance, enhancing cross-

functional team interaction within an enterprise and ensuring that all

strategic goals are achieved.

Cross-Functional Teams ( Strategic Planning ( Project Management (

Relationship Development

Post Sales Support ( Healthcare Information Systems ( Onsite Service

Delivery ( Client Relations

Continuous Process Improvement ( Vendor Management ( Customer Support (

Data Migration

Team Leadership, Mentoring & Training ( IT Implementation ( Research &

Development

PROFESSIONAL EXPERIENCE

PHILIPS HEALTHCARE INFORMATICS, Foster City, California ( 2006 to 2009

Technical Project Manager

Provided project management services to the pre-build process for all

iSite company production and pilot server orders for Healthcare PACS and

Healthcare information systems. Orchestrated post sales support (remotely)

for multiple projects for Enterprise client/ severs. Coordinated

operations of multiple vendors in collaboration with CE Project Managers.

Managed multiple simultaneous projects to heighten productivity and

efficiency. Developed strategies for optimizing project development to

compensate for competing demands. Created process to analyze and update

current client software configurations in several different environments,

including Windows 2000 to 2003 and SQL Server 2000 to 2005.

Specific Accomplishments:

. Maximized operations by supporting production implementation and

maintenance of multiple software versions at customer sites.

. Delivered successful multimillion dollar project for Kettering Medical

client, forging lasting and profitable business relationship.

. Recognized with 2007 Employee Service Award due to exceptional

performance.

. Significantly improved productivity and project delivery by establishing

Process Guide for Prototype Process Builds.

RH ENTERPRISE SOLUTIONS, Bay Point, California ( 2000 to 2006

Principal Consultant

Spearheaded consulting, project management and business development

operations for company from the ground up. Gathered, analyzed and reviewed

requirements for customer customized database applications and

configurations for environmental management clients. Designed and

documented database schema for all applications. Acted as technical

consultant on LaserFiche Document Imaging/Records management System and SQL

Server 2000. Led database setups, product installations/upgrades,

migrations and end-user training. Managed implementations and updates of

multiple system environments including Windows 2003, Enterprise and OCR.

Specific Accomplishments:

. Generated revenue and created high value customer relationship by

serving as Technical Lead on Winning Strategies process for Peer

Consulting client.

Cont'd...

E. ROBIN HOUSTON ( Page 2 ( ******@*****.***

RH ENTERPRISE SOLUTIONS continued:

Principal Consultant Accomplishments (cont'd):

. Enhanced database application for Peer Consulting by co-authoring

functional specification and design document.

. Successfully delivered technical consultation and project implementation

services for ECS Imaging, Inc. client.

. Elevated sales by performing pre-sales technical support for Northern

California territory account representatives.

. Produced profits by implementing, upgrading, migrating and leading

training on document management application for multiple Northern

California City government and business clients.

ELAN PHARMACEUTICALS, South San Francisco, California ( 1997 to 2003

Manager, Database Systems

Skillfully directed project management and database systems

improvements/implementations. Led installation and administration of Oracle

and SQL Server database applications. Teamed with senior management on

development of strategic technical business goals. Managed day-to-day

operations of 8-person IT/special projects staff to enhance productivity,

efficiency and performance. Ensured all project scope, timelines and budget

requirements were met. Performed Oracle and SQL Server technical support

for database and system administrators. Directed services and support for

Oracle 9.1/8.1/7.3, SQLServer 97, Windows 2000, NT and HP-Unix

environments.

Specific Accomplishments:

. Substantially improved Research/Development and Operations Department

capabilities by leading implementation of several major business

applications.

. Fueled operational performance by managing implementation of 20+

database applications for Research, Clinical, Regulatory, Quality and

Operations departments.

. Improved company communications by leading 5-person team of outside

consultants and internal information technology personnel to develop

first cross-department Intranet suite.

. Originated architecture and design for SQL Server-based integrated

medical information call center data repository project.

. Coordinated qualification of vendors to deliver expedient implementation

of Oracle/HP database application.

FORMAL EDUCATION

Bachelor of Science, Information Systems

University of Maryland, University College, College Park, Maryland

Associate of Arts, Computer Programming & Systems Analysis

Yorktown Business Institute, York, Pennsylvania

PROFESSIONAL TRAINING & CERTIFICATION

Essentials of Project Management, Oracle Administration, SQLSever

Administration, Computer System Validation, CFR 21-11 Certificate,

Microsoft NT Administration, Core Technologies, Oracle Performance Tuning,

Certificate LaserFiche Product Training & HP-UX

PROFESSIONAL AFFILIATIONS

Toastmasters International, East Bay Chapter & CGBP

TECHNICAL SKILLS

DELL, Compaq, IBM, HP & Unysis Hardware, Microsoft Office, Microsoft

Projects, Visio, Microsoft SQL Server Database, Microsoft Access

Database, HEAT Tracking, LIMS, SalesForce.com, SAP Procurement, SQL

Scripting, CRM, PL/SQL, HL7, IIS, .Net, RoboHelp, SharePoint, Oracle

Database Tools, PL/SQL Scripting Language & DBA Monitoring Tools

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