Manager Customer Service
Resume:
Dawn Howard
Columbia, MO 65202
Cell: 573-***-****
E-mail: *********@*****.***
OBJECTIVE: I am seeking a job Management or Human Resources, so that I may
utilize my education and to expand in the knowledge that I have
already gained from previous employers.
QUALIFICATIONS
Proficient on both IBM and Macintosh computer platforms.
Experience with software packages include:
Microsoft Office Professional and Small Business Edition, Microsoft
Works, Word Perfect, Lotus 1-2-3, Lotus Notes, Internet Explorer,
Tenant File, Yardi, Arta loan processing software, and much more.
EDUCATION
Columbia College, Columbia, Missouri 65202
Bachelor's Degree Business and Human Resource Management
Graduation: December 2011
International Honor Society for Business Management & Administration
Member of Sigma Beta Delta since 2009
EMPLOYMENT
July 27, 2008- Oct 2010 Property Manager, Grindstone Canyon Apts
Base Salary: $33,600
3101 Old 63 S. Columbia,
MO 65202, Phone: 573-***-****
. Manage a 200 unit rental apartment complex.
. Supervise (3) Full-time & (3) part-time staff.
. Collect all rent & past due balances on current
& past residents.
. Set-up & maintain monthly advertising.
. Purchase all supplies & code bills for payment.
. Balance month end books.
May 1, 2005- July 2008 Property Manager, Timbercreek Townhomes
Base Salary: $32,500
2200 Aaron Drive,
Columbia, MO 65202 Phone: 785-***-****
. Initialize start up of Columbia Division of
Town Home Properties.
. Maintain 166 Town Homes for sale and for lease.
. Responsible for developing leasing documents.
. Hire professional maintenance, landscapers,
carpenters, etc.
. Collect rental and association income.
. Set-up all advertising for the Columbia based
company.
. Responsible for preparation & attending local
Housing Fairs.
. Supervise (3) full-time staff & (3) part-time
staff.
Dawn Howard
4931 N. Montgomery Drive
Columbia, MO 65202
Cell: 573-***-****
E-mail: *********@*****.***
Dec 2003-April 2005 Aide & Secretary, Moberly Public Schools
Base Salary: $15,000
926 KWIX Road, Moberly, Missouri 65270, Phone: 660-
269-2600
. Worked as the Junior High Guidance Counselor's
Secretary.
. Enrolled new & returning students & did
scheduling changes.
. Input Grades in the computer system &
distributed them.
. Prepared all state testing documents for the
teachers.
. Gratz Brown worked as an aide in the Special Ed
Classroom.
May 2002-Mar 2003 CFO Assistant, MFA Incorporated
Base Salary: $22,880
201 Ray Young Drive, Columbia, MO 65202, Phone: 573-
874-5111
. Assisted the Chief Financial Officer.
. Assisted the Insurance Manager.
. Daily clerical duties, answer phones, deliver
office mail.
. Prepared spreadsheets, sent out monthly and
yearly financial statements, input timesheets
and personal time on software system, monthly
membership and Today's Farmer reports.
. Helped accounts receivable, accounts payable,
record retention and Bond departments.
Feb 2001-April 2002 Customer Service, Community First Bank
Base Salary: $19,000
510 Ryan, Booneville, Missouri
65233, Phone: 660-***-****
. Supervised Madison, MO Division employees and
implemented new procedures.
. Setup and trained branches on new hardware and
software.
. Assisted Loan Officer in credit investigations.
. Handled daily branch operations and filled in
where needed.
. Opened new accounts; filled in at teller
stations, prepared loan documents, processed
proof work, loaded and deleted new and closed
accounts on system.
. Maintained & followed up on pending loan
documents.
. Handled daily vault procedures and daily
balancing.
Nov1997-Feb 2001 Loan Clerk, Bank of Cairo & Moberly Base
Salary: $19,000
207 East Rollins, Moberly, Missouri 65270,
Phone: 660-***-****
. Assisted loan officers in credit
investigations, prepared consumer, real estate,
and commercial loan documents.
. Reorganized and maintained filing system in
loan department.
. Performed daily clerical duties, and answered
phones.
. Implemented insurance on homeowner and vehicle
notes.
Dawn Howard
4931 N. Montgomery Drive
Columbia, MO 65202
Cell: 573-***-****
E-mail: *********@*****.***
PERSONAL REFERENCES:
Jody Skaggs, Homemaker
Rt#2 Box 82, Huntsville, Missouri 65259
Home 660-***-****
Angie Berberich, Self-Employed
5403 Largo Drive
Columbia, Missouri 65203
Home 573-***-****
Cell 573-***-****
PROFESSIONAL REFERENCES:
Annette Garr, MFA Incorporated
4705 C. Hwy HH, Columbia, Missouri 65202
Cell 573-***-****
Work 573-***-****
Letter of reference can be provided
Patty Goodding, Retired, Branch Mgr. Bank of Cairo & Moberly
700 Hwy 24 West, Moberly, Missouri 65270
Work 660-***-**** works part-time when needed
Home 660-***-****
Letter of reference can be provided
Frank Tillman, Owner Developer
P.O. Box 129
Manhattan, KS 66505-0129
Work 785-***-****
Letter of reference can be provided
EDUCATIONAL REFERENCES:
John Brooks, Human Resource Manager, MoreNet
Professor: Human Resource courses with Columbia College
Lemone Industrial Drive, Columbia, Missouri 65202
E-mail: ********@*******.***
Bill Edwards, University of Missouri
Professor: Human Resource courses with Columbia College
E-mail: ********@********.***
Contact this candidate