Sales Training

Mirella Sfamurri *** Milltown Road, Wilmington, Delaware 19808

[pic]

******@*******.*** . Main 302-***-****

Experience

Morgan Stanley Smith Barney, [Wilmington, DE] 2000 to 2009

Senior Concierge Liaison

. Produced and presented PowerPoint training presentations to staff in

all 350+ branch offices.

. Represented department as speaker at Firm's national training and

sales events.

. Created training presentations, both PowerPoint and script, for use by

Firm's regional and divisional directors and maintained their country-

wide training schedule.

. Instrumental in developing the Firm wide senior level Sales Support

Desk, supporting the 300 top financial advisors in the Firm including

their sales staff, branch operational staff, and Firm's regional and

divisional directors.

. Maintained close communication with new recruits and top financial

advisors on operational procedures by phone and on-site visits.

. Created and edited department website operational guides.

. Tested new Firm programs and software systems used by branches prior

to Firm wide launch.

Morgan Stanley Smith Barney, [Wilmington, DE] 1993 to 2000

Sales Support Liaison

. Supported the Morgan Stanley Smith Barney's 800# internal help line.

. Responded to problems and questions in the area of operational

business from all Firm branches (350+ firm branches plus 6 corporate

offices).

. Created, typed and maintained up-to-date online material for 16 co-

worker's use on related question topics such as billing, paperwork,

compliance regulations and internal Firm software.

. Designed custom excel spreadsheet programs for tracking of branch

problem areas where help was required in product and operational

education which was communicated to regional and divisional directors

for further in-branch training.

. Compiled reports and records for senior management as a means of

evaluating staffing needs and training.

. Developed correspondence and assisted department manager.

. Responsible for maintaining competitor products information.

. Acted as a role model and mentor for new trainees engaged in on-the-

job training and developed 6 week training schedule.

. Produced department's first procedures manual.

. Ability to communicate effectively with customers, management, and

staff.

. Insured compliance with policies and procedures.

. Consistently recognized by management and peers for producing high

quality work and recognized by senior management with four quality

services awards.

Morgan Stanley Smith Barney, [Wilmington, DE] 1990 to 1993

Customer Sales Assistant - Marketing/High Networth/Research

. Proofread marketing pieces, developed ideas for Marketing Ads.

. Tracked research reports and created two page informational profiles

of money managers used by financial advisors for direct client

presentations.

. Kept travel calendar, made travel arrangements, booked hotels and food

vendors for Marketing and High Networth Director's meetings.

. Helped prioritize work schedules for the four departmental marketing

staff members.

. Answered phones for senior marketing staff, Marketing and High

Networth Directors.

. Filed all documentation for research and marketing departments.

. Maintained correspondence with senior financial advisors of the Firm

for the High Networth Director.

Education

. Delaware Technical & Community College, [Stanton, DE]

2009 - Current

On-going studies for Associate degree in Business

. Padua Academy [Wilmington, DE] 1978-

1982

Business Administration

. International Bartending School, [Cherry Hill, NJ]

2010

Skills

. MS Word, Excel, PowerPoint, Outlook, fluent in Italian,

T.I.P.S./T.A.B.S. certified

References can be provided upon request.

Contact this candidate