Customer Service Medical

.

ANGELIQUE SANDOVAL

**** ***** **** #**

San Ysidro, CA 92173

Mobile619-***-**** / E-mail: ***************@*****.***

OBJECTIVE

To obtain a position in a medical office, as an Insurance biller, where I can prove my hard working ability and

contribute to the growth of the organization.

Skills

Medical Manager Bilingual (Spanish/English)

Computer Literate (40 wpm) (10,000 kpm-by site)

CPR/OSHA Certified Medical Terminology

Customer Service Insurance Verification,Authorizations

Electronic claims ICD-9 -cm & CPT coding

Detail orianted (prep charts) multi- phoneline

WORK EXPERIENCE

LSC orthopaedic

Medical Records San Diego, CA

2011-2011

•Receive all incoming fax request from facilities and

distrubute to proper location

•Prep charts for 4 doctors

•Assist with phones and record messasges and transfer

to appropriate party

Make appointments for patients

•Translate on the phone for hispanic patients and

assist doctors with translation with hispanic

patients

•assist patients fill out their demographic forms

and questioner

•File charts and pull charts

•Assist in rooming patients

•call facilities to request information on patient

•scan, fax, mail documents

•operate multi-phone line

•Call patients to pick up their forms

•knowledge of insurances

Law Offices Of Murray Hilts San Diego 2010-2011

Receptionist/ Personal assistant

•Schedule appointments/ and follow up on scheduled appointments

•greet incoming clients, candidates and other visitors and notify receiving parties of their presence

•Translate for the attorney in (spanish/English) with bilingual clients face-face and via telephone

•File documents

•Scan documents and convert them to paperless by creating files on the computer

•answer multi-phoneline and transfer to designeted area

•Record messages, take payments for the attorney

• Coordinate the front desk

•Scan, Fax, Copy

• Prep files in the morning

Harbor Freight Tools San Diego, CA 2010-2011

Cashier/Retail clerk

•Accurately balance computerized cash register

•Handle high volume of cash, and credit transactions

•Greet customers, and assist customers on the sales floor

•Handle returns, and process damaged products back to vendor

•Sale warraties on store producrs and memberships

•Recover all returned merchandise to its designated area

•Clean, and stock registers

Translated(Spanish)

•multi-phoneline

San Diego,CA 2010-2010

RMM Orthopaedic

• Verify eligibility and benefits/ authorizations

• Notify patients of appointment

• Filing documents

• Create encounter forms/electronic claim

•Audit patient reports

•Knowledge of EOB's

•Prep patients files

•Electronic Medical Records

•Alteer software

•Posting payments from EOB's

•Appoinment setting

•Faxing, copying documents

•Knowledge of aged receiveable

•Do aging reports

Lowes San Diego, CA

Cashier 2009-2010

•Accurately balance computerized cash register

•Handle high volume of cash, and credit transactions

•Greet customers, and build relationships

•Handle returns, and process damaged products back to vendor

•Open Credit

•Recover all returned merchandise to its designated area

•Clean, and stock registers

•Translated(Spanish)

•Process Credit applications

Expo Design Center San Diego, CA

Cashier 2005-2009

•Accurately balance computerized cash register.

•Handle high volume of cash, checks, and credit transactions.

•Maintain a clean, neat, organized and fully stocked work area.

•Balance cash drawer at beginning and end of each shift.

•Operate multi-line telephone system, and transfer calls and record messages.

•Stage orders at service desk and process transaction.

•Call customers when special orders are ready.

Translate (Spanish )

•Process credit application

San Ysidro Library San Ysidro, CA

Librarian Assistant Volunteer 2004-2004

•Sorted all books by alphabetical order.

•Organized misplaced books.

Papaya Clothing Store San Ysidro, CA

Sales Associate 2003-2003

•Provided service in fitting room.

•Assisted customers with clothing attire.

•Recovered the clothing back to its’ department.

•Placed tags and pricing on clothing.

•Maintain store cleanliness prior to opening.

EDUCATION

Concorde College, San Diego, CA, 2009-2010

• Medical Billing and Insurance Coder Specialist

• CPR certified

• Medical Terminology

• Medical Manager

• Knowledge of CPT Coding

• Knowledge of ICD-9-cm Coding

• Knowledge of Medi-Medi, PPO, HMO, Workers Comp, Tricare

•CMS-1500, UB 04

•Knowledge of HCPCS

HIPPA/Compliance

Southwest High School, San Diego, CA, 2004

High School Diploma

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