Customer Service Medical Billing

Marina Marinine

***** ***** ***** 310-***-****

Winchester, CA 92596 **************@*****.***

Clinical Research Coordinator

EDUCATION

. University of California Santa Cruz

. Bachelor of Arts in Psychology, June 2010

Bachelor of Science in Biology, June 2010

. Psychology G.P.A. - 3.83

. Honors in Major; Psi Chi International Honors Society; Dean's Honors

. Ability to become Phlebotomy and CPR certified

PROFILE

. Strong leadership, strategic planning, project management, and computer

skills; ability to create and manage databases

. Exceptional interpersonal and communication skills

. Previous experience in neurocognitive and RNA laboratories;

neurocognitive testing and clinical research subject recruitment

background; clinical research experience as back-up coordinator; ability

to read and interpret medical charts and records

PAID EXPERIENCE

Covance Market Access via Sedona Staffing, San Diego, 2011-2011

Contract Agent, Program Specialist

o Conducted insurance verifications for a Genzyme-sponsored program.

o Mastered Siebel software, which is commonly used to manage medical,

insurance, and pharmaceutical contacts and data

o Provided excellent customer service, and gained a thorough

understanding of insurance and pharmaceutical practices and

terminology; direct experience in medical billing and payments.

Excell Research, Oceanside, California, 2010-2010

Patient Recruitment And Outreach Coordinator, Neurocognitive Testing

Administrator, Back-up Coordinator

o Recruited all patients for psychiatric pharmaceutical research studies

based on specific protocols; gained knowledge of procedures and

psychiatric research protocols; gained understanding of HIPPA, IRB,

etc. procedures and protocols; assisted with treatment resistant

Depression research study

o Administered computerized and pencil and paper cognitive tests,

including, but not limited to: CANTAB and COGSTATE.

o Interacted with patients suffering from Depression, Schizophrenia,

ADHD, Manic Depression, and other mental health conditions.

o Scheduled appointments, organized materials to be used during study

visits, and ensured that all required test and rating scales were

completed for each study visit.

o Dispensed study drug to patients and maintained a log for drug

accountability

o Assisted with preparation, submission, filing and maintenance of study-

related regulatory documents, and interfaced with IRBs

o Maintained working knowledge of the specifics and amendments of all

assigned study protocols

University of California Student Mailroom, Santa Cruz, California, 2005-

2010

Assistant Manager

o Was responsible for training and managing mailroom staff of 10

employees; worked with student staff on daily tasks.

o Assisted staff supervisor in implementing work schedules and open

hours; reported to the staff supervisor on a regular basis regarding

the mailroom, checked in with student employees on a regular basis.

o Maintained mail and forwarding databases in FileMaker Pro format.

Center for Molecular Biology: Noller Lab, Santa Cruz, California, 2007-2007

Glassware And Solutions Specialist

o Washed laboratory glassware by hand & dishwasher and maintained

laboratory cleanliness.

o Using standard recipes, made buffer solutions, media, and Agar plates.

o Maintained and updated imperative laboratory files.

VOLUNTEER EXPERIENCE

Cognitive Modeling: Travis Seymour Lab, Santa Cruz, California, 2010-2010

Research Assistant

o Assisted in exploring issues in cognitive psychology that advance the

understanding of human cognition and performance.

o Assisted in data collection for the current project: Move Over for

Emergency Vehicles, a deaf driving and multitasking study.

o Monitored participants' progress and recorded data vital to the

project.

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