Engineer Sales
Resume:
Derek Casanares
**************@*****.***
OBJECTIVE
Seeking an opportunity to utilize my technical and customer service skills.
SUMMARY
Technical Engineer with extensive background installing, troubleshooting
and implementing local and wide area networks, and the use of routing and
routed protocols to optimize the network infrastructure.
I have been working in Iraq since April 2003.
Technical Skills
LAN/WAN, Cisco Systems router and switches, bridges, routing and routed
protocols, Microsoft Windows desktop support, OSPF, EIGRP, IGRP, RIP,
Spanning Tree, TCP/IP, IPX/SPX, Apple Talk, 10/100/1000 Ethernet, Token
Ring, FDDI, Frame Relay, x.25, ISDN, DSL, T1, access-list, VLANs, NAT,
Network Management, 3Com, Alteon, Foundry and Cabletron Ethernet network
switches.
Certifications
Cisco CCNA
CompTIA A+
CompTIA Network+
ICIA Certified Technologist Specialist (CTS)
Employment History
Triple Canopy, Baghdad Iraq December
2007 - July 2009
IT/COMMO Manager
Managed Triple Canopy's IT and Communication departments in the Green Zone
supporting the Baghdad Embassy Security Force (BESF) Project.
Installed and troubleshot desktop computers, Ethernet switches, Cisco
routers and the Motorola Canopy System throughout the entire International
Zone.
Mortgage Express Group - Houston, TX 06/06 - 11/07
Mortgage Consultant
Served as the organization's chief recruiter and successfully administered
an employee development program where employees obtained their Texas State
Mortgage Brokerage License.
Unisys Corporation - Kirkuk Air Force Base, Iraq
07/05 - 06/06
RFID Engineer
Hired and managed all staff members for Unisys Corporation which support
the RFID system at Kirkuk Air Force Base.
Developed relationships with local vendors to supply transportation and
equipment to support the US military RFID global system.
Kellogg Brown & Root - Baghdad, Najaf, Karbala and Al-Hilla, Iraq 04/03 -
06/05
IT and Site Manager
Directed the human resources functions at several locations in Iraq,
including training programs at 11 camps and managed the peer review
program.
Silicon Valley, Inc. Houston, TX 08/02 - 04/03
Technical Trainer (evening contract)
. Taught the CompTIA A+, Network+, Server+ classes, Cisco Systems
CCNA, CCNP courseware and Microsoft XP certification
preparation courses
Nortel Networks, Santa Clara, CA 01/01 - 08/02
Sr. Network Support Engineer (contract)
. Install and troubleshoot Windows 2000 and XP operating system
and Office
. Train end users on using Windows, Office and using technical
resources available to the use community
. Troubleshot LAN, WAN, routing and Ethernet switched related
problems at Nortel Networks Silicon Valley campus of 15
buildings which includes over 10,000 nodes
. Planned future topology changes to minimize traffic congestions
. Managed IP addressing scheme for departmental moves between
physical locations
RACO, San Jose, CA
08/00 - 04/02
Cisco Networking Academy Instructor (evening contract)
. Cisco Networking Academy Instructor teaching Semesters 1-4
. OSI Reference Model, Layered Communications, Networking Basics,
Bridging, Switching, Routing, Routed Protocols, Routing Protocols, WAN
Protocols, Network Management, LAN Technologies, Cisco IOS and
troubleshooting commands
. Prepare student to successfully pass Cisco CCNA certification
Ascolta Training, San Jose, CA. 08/00 -
04/02
Cisco Trainer (evening contract)
. Taught the Cisco ICND, Networking Basics and Cisco New Products
curriculum to Ascolta clients which includes the Cisco Account
Executives (Sales) and System Engineers
Network Peripherals, Inc. Fremont, CA 12/98 - 12/01
Sr. Technical Support and SQA Engineer
. Escalation Engineer for Network Peripherals, Inc. supporting and
installing NPI's Gigabit Ethernet switches
. Provide OEM support and certification of NPI partners
. Certify that NPI's routers interoperate with routers and switches from
Cisco Systems, 3Com, Extreme Networks, Alteon WebSystems and other
manufacturers
. Visit customer sites and help with network design, installation and
training of Network Peripherals equipment
Alteon WebSystems, Inc. San Jose, CA
12/97 - 12/98
Sr. Technical Support Engineer
. Pre and post sales technical support of Alteon's Gigabit
Ethernet Layer 2 through 7 routers, switches and network
interface cards
. Managed the technical side of tradeshow for Alteon which
included InterOp, COMDEX, Network World
. Initiated OEM agreements with Lucent, HP, 3COM and other vendors
. Installed and supported customer networks throughout the US
. Managed network traffic by modifying the TCP and UDP port
priorities
. Provide Pre and Post Sales/Technical support to over 1500 OEM
partners, distributors, resellers and direct customers.
. Created technical presentations for InterOp, Comdex and other
tradeshows
NetFRAME Systems, Inc. Milpitas, CA 09/95 - 11/97
Sr. Technical Support Engineer
. Provided pre and post sales support for NetFRAME servers running
Microsoft NT and Novell NetWare network operating systems
. TCP/IP, IPX/SPX, STP, AppleTalk, Ethernet, FDDI and Token Ring
. Managed OEM partners with 3rd level support for Net Frame's
technical support, marketing and sales departments
Cisco Systems, Inc., San Jose, CA 02/92 - 09/95
Sr. Technical Support Engineer
. Technical lead for Cisco Systems Desktop Protocol and Network
Management group
. Supported TCP/IP, IPX/SPX, NLSP, VINES, AppleTalk, DECnet, XNS,
Frame-Relay, X.25, ISDN, HSSI, PPP, SDLC, HDLC routing protocols
on Cisco routers
. Provided onsite support to assist Cisco Systems System Engineers
with high priority customers and installations
Chiron Corporation, Emeryville, CA 09/88 - 02/92
Banyan VINES Systems administrator and network support
Inter-City Services, Inc. (ICS), Berkeley, CA 06/82 - 09/88
Microcomputer repair instructor and curriculum developer
Industry Certifications
Cisco Networking Academy Instructor (CCAI)
Cisco CCNA
CompTIA Network+
CompTIA A+
ICIA Certified Technologist Specialist (CTS)
Technical Skills
Cisco Systems router and switches, bridges, routing and routed protocols,
Microsoft Windows 95/98/Me/2000/XP desktop, Microsoft Windows NT/2000/2003
server, OSPF, EIGRP, IGRP, RIP, Spanning Tree, TCP/IP, IPX/SPX, Apple Talk,
10/100/1000 Ethernet, Token Ring, FDDI, Frame Relay, x.25, ISDN, DSL, T1,
access-list, VLANs, NAT, Network Management, 3Com, Alteon, Foundry and
Cabletron Ethernet network switches.
Education
Cisco Systems Training
Introduction to Cisco Routers, Advance Cisco Router Configuration, Inter-
Connecting Network Devices, Building Cisco Scalable Networks, Cisco
Enterprise Technical Sales, Router Installation & Maintenance,
Internetworking Design, Cisco Internetwork Troubleshooting, Catalyst 5000,
LightStream (ATM) Operation and Configuration, Access Server, SNA
Configuration and CiscoWorks Configuration.
Microsoft Windows NT Training
Windows 3.51 NT Core Technologies, Windows 4.0 NT Core Technologies,
Windows NT 4.0 Enterprise Technologies, Supporting Microsoft NT with TCP/IP
and NT 4.0 Administration.
Novell NetWare Training
NetWare 3.12 CNE Crash Course, NetWare 4.10 Administration, NetWare 4.10
Advanced Administration, NetWare 4.11 Installation and NetWare Core
Technologies.
Programming Fundamentals, UC Berkeley Extension: Fall 1986
Programming techniques and methods using the 8088/86 microprocessors.
Engineering and PC Repair Program Certification, Contra Costa College:
1982 - 1985
A/C electronics, D/C electronics, semiconductors, digital electronics,
programming languages and PC Repair Technology. Certification of Completion
Electricity and Electronics, Pinole Valley High: 1976 - 1980
Electricity, AC and DC electronics, semiconductors, TV & radio repair and
Ham Radio operator license
Industry Associations
Institute of Electrical and Electronics Engineers (IEEE)
Audio Engineering Society (AES)
National Academy of Recording Arts & Sciences (Grammy Organization)
International Communications Industries Association, Inc. (ICIA/InfoComm)
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