Customer Service Human Resources

Michael D. Wikstrom

**** *. ******, ****, ** ****5

Phone: 480-***-****

Email: ***************@***.***

PROFESSIONAL SUMMARY

Results-driven, self-motivated professional with fifteen years of

experience in leadership and management, seeking a career with an

organization with growth potential and integrity. Excels in a team-oriented

environment or independently, with primary emphasis on goal accomplishment.

Confident, quick learner with strong problem solving skills and proven

ability to adapt and perform under pressure in diverse environments.

Remarkable ability to implement new processes and procedures for the

betterment of the organization. Focused and proficient team player that

will contribute to the overall success of an organization.

Areas of Experience:

Microsoft Office Suite Personnel Management Project Development

Quality Assurance/Control Inductive Reasoning Complex Problem Solving

Program Development Training Implementation Organization/Communication

WORK HISTORY

United States Army, Various Duty Stations

06/2006 - Present

Special Staff Officer

. Responsible for the mental, emotional and spiritual well being of 1700

Soldiers, Contractors, Department of Army Civilians and their Families

. Provides marriage, crisis, interpersonal relationship, substance

abuse, Post Traumatic Stress Disorder/Combat Stress counseling,

Pre/Post Deployment and Suicide prevention classes

. Acts as the primary advisor to the commanders regarding the morale and

mental state of the deployed Soldiers and their Families.

. Train/Mentor junior, more inexperienced peers including Commanders,

Non-Commissioned Officers, Chaplains and Chaplain Candidates in order

to prepare them for deployment

. Assisted in establishing Unit Care Crisis Teams

. Performed Strong Bonds Retreats (marriage/relationship retreats),

counseling schedule averaged 9 scheduled weekly sessions and 3-5

unscheduled sessions

. Counseling schedule averaged 9 scheduled weekly sessions and 3-5

unscheduled sessions

. Advised Congressional Delegates, Embassy Officials, Task Force

Commander and visiting State Department Officials on operational

plans, civil operations in matters pertaining to religion, moral and

ethical issues

. Coordinated multiple Volunteer Community Relations Missions in

support of the local populace - 23 total missions

. Organized, planned and distributed over 150,000 lbs of humanitarian

aid to refugee camps, schools, hospitals that impacted the lives of

thousands of Afghans

. Initiated/developed Combat Stress/Critical Even Debrief Team and

conducted Critical Incident Debriefings with Medical Clinic

. Ministered to over 1300 Joint and Multinational support personnel

. Assured counseling to wounded personnel and final rites to those

killed in action

. Provided ongoing support for traumatized personnel

. Conducted Memorial Ceremonies for service members killed in

action/died of wounds

. Analyzed strategic plans and policies that facilitated in the

formulation/development/implementation of programs/procedures for a

new Brigade within the US Army Reserve Command

Michael Wikstrom, Page 2

. Developed long/short range plans pertaining to religious, moral and

ethical issues for various units within the

United States and /or units forward deployed

. Provided guidance for the development of procedures to forecast

available resources/assets for future mission requirements

. Responsible for matters pertaining to strategic planning and

integration of religious programs

. Assisted in the preparation of a Brigade level comprehensive Religious

Support Program for the soldiers and families

. Selected by Task Force command for knowledge base and experience in

International/Balkan affairs to serve as Special Staff Officer

. Advised Task Force Commander (Brigadier General), Command staff and

visiting State Department officials in matters of operational plans

and civil operations

. Provided specialty liaison support in the area of

historical/relational protocol and interaction with the religious

communities and local nationals

. Supported American, Greek, Polish, Ukrainian soldiers and authorized

NATO civilians with counseling and moral support

. Managed religious ministries programs including workshops, counseling

sessions, religious education and special events for over 2500 US and

NATO Soldiers

. Appointed as Officer In Charge to officiate at military functions,

memorials and other ceremonies that were particular to the Orthodox

faith

. Instrumental in development of mobilization plans and supervising

troop movements for the Pass Program to allow soldiers R&R

. Provided recruiting and training programs to ensure adequate volunteer

and personnel staff for implementing religious education and morale

building

. Received 2 commendation medals and recognition by US Embassy for

establishing relations with community and religious leaders that had

previously refused cooperation with the military/State Department

International Diamond Services, Scottsdale, AZ

01/2003 - 05/2006

Operations/Human Resources Manager

. Responsible for all aspects of business operations to include

inventory, sales, marketing, manufacturing and financial

. Made sales presentations, prepared proposals, negotiated rates,

compared providers, negotiated contracts and closed sales

. Developed positive relationships with clients and vendors

. Instrumental in the development of training programs and

implementation systems for contract service employees and vendor

relations

. Provided a wide range of HR management principles, concepts and

practices sufficient to plan, manage and oversee the HR program

. Knowledge of Federal HR laws, Executive Orders, Regulations,

Directives and policies regarding position classification and

management, staffing/recruitment, candidate evaluation, performance

management and labor/employee relations

. Key advisor to principle owner in all matters of business

operations/human resources management

Bloemhof & Wikstrom, LTD., Mesa, AZ

1989 -

2004

Owner/ Operations Manager

. Directed operations for 2 retail stores

. Area leader in business consulting and analytics

. Provided training and coaching for owners/managers in the areas of

human resources, recruiting, contract services, project management,

and customer service within the retail and service industries

. Service support for repair, promotion and inventory

. Provided support for major retail clients including Saks 5th Avenue,

Nordstrom Department Stores and Zales

Michael Wikstrom, Page 3

Sterling, Inc (Jared Division), Phoenix, AZ & Denver, CO

1994 - 1997

Manager

. Managed daily operations for 2 retail locations

. Responsible for all human resources functions

. Provided training in customer service for retail business

. Business manager overseeing inventories

US Air Force - Air National Guard, Tucson, AZ

1986 - 1989

Assistant Director of Civilian Personnel/ C130 Load Master

. Worked in Human Resources, Operations Management and Customer Service

. Responsible for data input into HRIS system

. Provided Human Resource services at both the state and federal levels

. Involved in organizational development, labor relations and

legislative actions

. Supported the state administration with knowledgeable performance in

FMLA, FLSA, ADA, EEO, disability, medical, dental, insurance and

investment plans

. Developed and implemented employee service awards and incentive

recognition programs

. Instrumental in setting up training programs and implementation

systems for contract service employees and vendor relations

. Participated in the design, development and growth of an intern

program reducing workload of full time staff

. Coordinated and conducted performance reviews and assisted employees

with career development issues

. Assessed client needs, made sales presentations, prepared proposals,

negotiated rates, compared providers and negotiated contracts/closed

sales

US Army- Active Duty various locations

1983 - 1986

Chapel Activity Specialist/ Administrative Assistant

. Responsible for tracking of all confidential information

. Managed funds for Chapel program

. Oversee both appropriated and non-appropriated funding

EDUCATION/TRAINING

Bachelor of Science, Business Management/ Human Resources

May 1996

Park College

Parkville, MO

Master of Sacred Theology (MST)

June 2005

St. Cyprians Orthodox Seminary

Toronto, Ontario, Canada

Master of Divinity/Counseling and Family Therapy

May 2011

Phoenix, AZ

References available upon request.

Contact this candidate