Customer Service Data Entry

M runal Patel

• *** **th Ave., #***, San Francisco, CA 94121 • Cell: 916-***-**** • ******.****@*****.*** •

Enthusiastic, organized, and technically skilled business professional with a

diverse administrative support skill set developed through various customer

service and office support positions. Intermediate proficiency in MS Office as

well as Adobe Acrobat. Ability multitask as well as provide support and cross-

coverage to other departments.

Administrative Assistant II

Experience

01.2008 – 02.2011 VNUS Medical Technologies, Inc. (Covidien)

San Jose, CA

Create study and regulatory binders.

Manage and track case report forms and other study related

documentation.

Process site and study payments.

Review received data for completeness, accuracy and consistency.

Data entry.

Manage Clinical Library and maintain an update Clinical Library

bibliography.

Provide administrative support to the Clinical department as well as

other departments.

Fill in for receptionists as needed.

Assist in presentation planning.

Proofread documents such as manuscripts and final reports.

Train and supervise temporary employees.

Complete expense reports for colleagues.

Create travel arrangements for colleagues.

Support & Services Specialist

05.2007 – 07.2007 Technology Credit Union

San Jose, CA

Process deposits made at Technology Credit Union ATMs.

Place deposit holds on large checks and issue letters regarding

funds being held.

Balance ATM machine as well as the vault.

Document imaging.

Research and respond to inquiries from members and other

departments.

Update system to restrict mailings to members due to incorrect

addresses.

Data entry with large-scale financial impact to the company as

well as members.

Provide customer service to Credit Union members.

Associate Group Level Processor

02.2006 – 04.2007 Blue Shield of California

El Dorado Hills, CA

Renew healthcare plans employers have chosen for their employees.

Create new processing and documentation groups for new healthcare

plans.

Update, make corrections, and changes to health plans.

Prioritize work based on review of documents in queue for processing.

Research information to resolve processing problem.

Provide customer service to Sales department.

Proofread and double check work to be submitted to the Quality

Inspections department.

Assist employees from other departments.

Data entry with large scale financial and member impact.

Customer Service Representative

07.2005 – 02.2006 Progressive Insurance Company

Rancho Cordova, CA

Educate customers about available coverage options.

Solve complex billing problems.

Update information on the policy.

Process payments, stop-payments, and issuing refunds.

Underwriting

Data entry.

General call center and customer service duties.

Member Service Representative

02.2005 – 07.2005 Addison Avenue Federal Credit Union

Roseville, CA

Completing teller transactions.

Suggesting Credit Union products.

Ordering checks, ATM and Debit cards.

Reviewing signature cards for new accounts.

Academy of Art University, San Francisco, CA

E ducation

2008-Present

I am currently pursuing a AA in Web Design, New Media at Academy of

Art University. (All online courses.)

American River College, Sacramento, CA

2002-2007

I completed most of my general education and transfer requirements at

ARC.

Typing (approximately 65+ WPM), 10- Key by touch, Microsoft Office,

Skills & Programs

Adobe Acrobat, Clindex

Contact this candidate