Customer Service Representative

Zana Marie Moss

**** ******* *** * #**Minneapolis, MN 55412* 612-242-

3995**********@*****.***

Objective: To obtain Mortgage Loan Officer Position utilizing in the

mortgage industry.

Summary of

Qualifications

. Excellent knowledge of modern office practices and procedures.

. Profound skill in using spreadsheet and word processing software

packages.

. Immense ability to type accurately at a rate of 35 w.p.m.; use 10 key

calculator by touch.

. Strong ability to interpret, apply and explain applicable codes,

ordinances, policies and procedures.

. Exceptional ability to enter data accurately and efficiently into

appropriate data system;

. Ability to understand and carry out detailed instructions and perform

excellent clerical work.

. Immense ability to establish and maintain effective working

relationships.

Experience: US Bank / Office Team St Paul, MN 55116

Mortgage Loan Processor 2 02/09 to 06/10

. Prepared and reviewed Ginnie and Fannie Mae loan files.

. Opened and tracked incoming mail.

. Labeled and inventoried files to scan on a excel spread

sheet once review is done.

. Processes trailing docs verifies data, transfer data onto

the WinCMSS database.

Wells Fargo Home Mortgage Minneapolis,

MN

Mortgage Foreclosure Representative 07/08 01/09

. Counseled borrowers on liquidation options; reviewed title

commitments. Processed complex transactions.

. Resolved routine to moderately complex problems and

inquires and referred difficult problems to supervisor.

. Used auto-dial system to initiate customer contact and

determine reason for delinquency; evaluated customer's

financial situations and negotiates terms of repayment to

bring the account current or liquidate.

United Health Group

St. Louis Park, MN

ICT Analyst 11/07 to 05/08

. Closed incidents closure tickets that the technicians have

worked on.

. Sent emails to see if the issue has been resolved.

. Followed - up with a survey to rate the service received.

Best Buy Corporation Richfield, MN

Customer Service Representative 11/06

to 11/07

. Resolved customer concerns / complaints through direct

phone contact and written correspondence.

. Followed up with the customer issue and making sure there

problem has been resolved.

. Gave feedback to the manager and compiled information

directly in the mainframe.

Wells Fargo Home Mortgage Minneapolis,

MN

Loan Documentation Specialist 02/99 to 08/03

. Prepared and reviewed loan applications and title

commitments. Order the title if there was not one on file.

. Scanned loan documents.

. Entered loan information into the database.

Education: Patrick Henry Minneapolis, MN

Diploma

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