Customer Service Medical Assistant

DeLana Calais Harvey

951-***-****

*********@*****.***

SUMMARY

My background includes typing speed of 50 w.p.m., high volume phones, data-

entry, order-entry, resolving client inquiries and complaints, updating

accounts and counseling internal and external customers on product

guidelines, while effectively utilizing problem-solving skills. I am goal

oriented daily, extremely flexible in fast-paced and deadline-based

environments and continuously eager to meet or exceed customers and clients

expectations.

EMPLOYMENT

Fidelity National Title (Temporary Assignment) March 2011- April 2011

Assembled loan packets for distribution to various offices, heavy

filing, phones, greeting, and assisting customers with questions regarding

application status. As well as being experienced in High-volume Data-Entry.

Prepared UPS, FedEx shipments, distributed mail. PBX operating, and

preparing reports for management.

Family Lending Services

January 2008-Janurary 2011

Assembled loan packets for distribution to various offices, heavy filing,

phones, greeting, and assisting customers with questions regarding

application status. As well as being experienced in High-volume Data-Entry.

All Electronic Components January

2006- December 2007

Handled high volumes of phone calls from suppliers and customers.

Proficiently worked with Excel daily. As well as Microsoft Word.

Exceptional data entry and inputting inquiries daily. Worked well under

pressure in a very fast paced environment. well as exceptional in the

quoting department. Professional expertise and fast learning qualities

noted by management daily.

Bally Total Fitness

July 2004-September 2005

Effectively handled a high volume of customer calls, customer service,

cashier, greeting customers, making announcements, make fitness

appointments, and also sales.

EDUCATION

Ruben S. Ayala High School June 2004

American Career College- Medical Assistant 2011-2012

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