Quality Control Assurance

Linh Phuong Pham

***** ****** ****

Austin, TX **750

Cell Phone: 512-***-****

E-mail: *******@*******.***

Professional Experience:

**/**-**/** ******* Analysis Technician, Technisource at

Dell, Austin, TX

. Perform failure testing and recovery analysis on field-captured

notebook systems, and log results.

. Knowledge of software updates (drivers, bios)/reload.

. Ability to isolate failures and identify trends which lead to

implementation of processes to reduce warranty/service costs and

improve customer satisfaction.

05/06-03/10 PG Development Technician Analyst, Spherion at Dell,

Austin, TX

. Assemble and disassemble test configurations (systems and/or

networks) for notebook/desktop.

. Automation /Manual test prototype development systems,

peripherals, and/or pre-released software (device drivers,

applications) for compatibility and functionality by performing

test cases developed by Test Engineers.

. Assist engineers in diagnosing prototype design flaws and make

recommendations for resolution.

04/03-05/06 Quality Assurance Technician, Solectron, Austin, TX

. Perform quality control testing of Cisco routers

. Record and report any rejects and deviations from standard to

managers

. Responsible for training new hires on all department procedures

04/01-09/01 Accounting Assistant, Magnum Mfg Inc., Austin, TX

. Processed customer/vendor invoices, purchase orders and cash

receipts.

. Verify and post transactions to the general ledger using

Peachtree.

. Assisted accountant manager with month-end close and preparation

of reports.

10/00-01/01 Assistant Database Administrator, Spherion at Dell, Round

Rock, TX

. Executed daily system updates to ensure that Dellnet contains

the most current customer information

. Performed system data integrity reviews ensuring that

information entered to the system accurately reflect data that

is gathered from customer

05/99-09/99 Test Technician, Staktek Inc., Austin, TX

. Designed testing procedures for the quality control management

team

. Assisted business areas in driving process and procedural

changes

. Provided technical support in computer peripherals (printer,

networking, etc)

. Performed manufacturing in-line testing for PC operation

Skills

Programming Languages: Visual Basic, C++, VBA, PL/SQL, ASP, XHTML, HTML,

and CSS

Operating Systems: Linux/Unix, SuSe ES 9/10, Win7, Windows Vista, Windows

Server

Software Packages: MS-Office, MS-Project, MS-Visio, Photoshop, FrontPage,

Peachtree, SharePoint

Databases: Access, Oracle.

Education

The University of Texas at Austin, December 2001

Bachelor of Business Administration

Major: Management Information System

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