Customer Service Representative

TINA LO CICERO

**** ********* *****

CORAL SPRINGS, FLORIDA 33065

954-***-**** - Mobile

************@***.***

Objective: To secure a position with a well established organization that

will lead to a lasting relationship and enable me to

maximize my skills and training experience.

Profile: Over 5 years of legal experience

Over 20 years customer service experience

Proven ability to work with the least amount of supervision.

Outstanding communication and computer skills.

Strong proficiency in administrative and customer skills

Experienced in collections and property management.

Excellent documentation skills and an eye for details.

Elect Group, Boca Raton, Florida - 2009/2011

Supervisor of Loan Modifications and Debt Settlements

. Specialist in loan modification, debt consolidation and conforming

refinances.

. Minimize incidents of default by pursuing alternatives to foreclosure.

. Scheduled meetings and met with clients to review financials for

refinancing.

. Assist homeowners who are potentially in home losing situations.

. Monitored client accounts to match homeowners with appropriate loan

programs.

. Heavy telephone contact with financial institutions and lenders

regarding processing files and gathering homeowners' documents.

Alex Arreaza, Esq. - Fort Lauderdale 2008/2009

Legal Assistant/Supervisor of Loan Modification Department

. Reviewed income, finance and credit report data for inclusion in

financial reports.

. Calculated income and loan ratios to verify clients were pre-qualified

for loan modification programs.

. Assembled and reviewed all documents that lender required before

submittal to financial institutions.

. Negotiated with underwriters and followed up to ensure files were

reviewed in a timely fashion.

. Prepared letters and maintained continuous contact with clients and

lenders to update status of modifications.

. Supervised office personnel, and assisted attorney with problem files.

. Assisted clients to gain admission in programs such as HAMP and Making

Homes Affordable to obtain lower mortgage payments.

. Calculated loan ratios to verify clients were assigned to appropriate

loan modification programs.

. Calculated client financial statements and included appropriate

documents for forwarding to underwriters of lending companies.

. Resolved issues between clients, lenders and underwriters.

First NLC Financial Services, Boca Raton, Florida - 2006/2008

Junior Loan Processor

. Verify prospective client information, pulled and reviewed credit

reports, confirmed employment and financial status for approval of

residential loans.

. Ensure branch compliance with all mortgage policies and procedures.

. Run loan file through automated underwriting engine.

. Collect all necessary documentation needed to submit loan files,

notified applicants if additional information was needed and forwarded

findings to the company appraisal department.

. Mailed disclosures on a timely basis (within three days).

. Heavy communication with account executives, title companies and

attorneys.

. Extensive experience in sub-prime and Alt A products.

Tina LoCicero

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Resume

Kenneth T. Tiangco, Esq. - New York 2003/2006

. Collections/Paralegal

. Performed deed searches to substantiate information from clients.

. Verify unit and mailing address of owners on record.

. Assembled relevant information to validate past due charges on

homeowner's accounts.

. Contacted homeowners' associations to confirm information and

calculate fees.

. Correspond and meet with homeowners and management companies

. Confirmed unpaid special assessments.

. Monitor customer accounts and entered data in collection system.

. Mailed 30/45 day demand letter to homeowners and filed liens to

owners, when necessary.

. Recorded and posted homeowners' payments.

. Prepared stipulation agreements.

. Prepare and disburse funds to clients.

Today's Furniture, Tamarac Florida - 1994/2002

Customer Service Representative/Office Manager

. Maintained accounts receivable/accounts payable ledger.

. Updated management on past due customer accounts on a weekly basis.

. Reviewed and investigated delinquent accounts on a daily basis.

. Mailed monthly notices to customers with past-due accounts.

. Contacted customers to enforce collections on payment of their

accounts.

. Responsibility for ordering from furniture wholesalers and

coordinating deliveries.

. Customer liaison between manufacturers and salesmen to ensure proper

service for consumers.

. Assembled delivery documents and reconciled them with orders.

. Prepared route sheets on a daily basis for deliveries.

. Heavy telephone contact with customers for follow up service calls.

Education: Lehman High School, Bronx, New York

Gold Coast Real Estate School, Florida

Software: Microsoft Word; Outlook, Calyx; Peachtree; Byte; N'Vision; Doc

Magic; Excel

Organized and detailed oriented - Excellent communication and customer

service skills - Ability to multi-task.

References provided upon request.

Contact this candidate