Project Manager Engineer

J. PAUL CLARKE

** ****** ******, *******, ** ****8

(C) 201-***-**** (O) 201-***-**** (H) 973-***-****, *.*.******@***.***

VP / DIRECTOR TELECOMMUNICATIONS

EXECUTIVE SUMMARY

Senior technology executive with over 17 years of progressive experience in

Telecommunications. A consistent record of improving IT infrastructure,

operational stability and efficiency for multinational corporations. Detail

orientated with a focus on end user customer satisfaction, collaboration

with key stakeholders, understanding of business issues and implementing

voice technology solutions. Mentor, coach and team builder in global, multi-

cultural environment. Ability to operate at all levels of the business. A

recognized leader and expert on next generation voice technologies

including IP telephony, Fixed Mobile Convergence and next generation

cellular technologies. Core competencies include:

? Global Project Management ? Technology Architecture Integration ?

IP Telephony

? Global Telecommunications ? Staff development & Mentoring ? Next

generation wireless

PROFESSIONAL EXPERIENCE

Marsh & McLennan, New York, NY

2006-Present

Global Enterprise Voice Systems & Mobility Engineering

Chief Architect of corporate global voice and mobility strategy.

Responsible for defining and managing corporate road map for voice

products, solutions, voice services and all associated applications.

Partner with primary business leaders to understand voice product

requirements, determine focus, process and direction. Direct the discovery

and research of new voice and mobile products, design, pilot and management

of initial voice product offerings and full life cycle of new voice

solutions. Ensure that IT Telecom strategies are aligned with those of the

multiple businesses that operate under a centralized $950 million IT

budget.

. Evangelized consolidated global IP Telephony strategies for MMC

subsidiary operating companies with 55,000 users located in 100

countries.

. Engineered and piloted regionalized IP Telephony solutions. Using Avaya

Communications Manager, Modular Messaging and Cisco Call Manager and

Unity Messaging. IP telephony architecture standards that saved 5M.

Provided business continuity capabilities at no additional cost with the

added benefit of providing mobility and telecommuting services for 55000

firm members.

. Designed and integrated MMC global corporate directory onto disparate IPT

voice systems. A scalable solution that will be integrated for use on

corporate Blackberry/Smart phone devices.

. Developed and evangelized corporate IP Telephony integration solution

with click to dial capabilities. Planned integration with Microsoft

Office Communicator. The proposed solution will provide service to over

500 offices, 55,000 users with co-located operating entities and multiple

telephony platforms.

. Championed Mutare integrated voice mail and email messaging solution with

speech to text functionality. A scalable solution that is email and

voicemail service agnostic.

. Innovator of automated voice service solution for new hire on-boarding

process. The solution will automatically generate voice service profiles

(extension, voice mail box and mobile device) for new hires.

. Initiated research and pilot for USA IP trunking and Fixed Mobile

Convergence solutions. Forecast potential annual savings of 1.5M

. Engineered and implemented the first global enterprise-wide voice

messaging network using Avaya Message Networking server/gateway and

managed matrix based 12 member project team.

. Led research and engineering of mobile cellular solutions and strategy,

including using Aruba wireless networks and access points, Cisco and

Avaya telephones.

. Engineered solution for traffic study analysis for audio payload and

signaling in unique MPLS environment. Determined metric calculations for

global Call Centers. In depth knowledge of Erlang B and C capacity

planning and MPLS networks.

. Led research on voice network monitoring applications solutions.

. Managed team of 4 voice and Contact Center engineers.

McKinsey & Company, New York, NY

1999-2006

Global Telecommunications Architect/Project Manager Voice & Data

Communications

Senior Engineer and architect responsible for the design and implementation

of a global IP Telephony solutions. Conducted needs analyses, voice

technology research and assessments for projects supporting global voice

product solutions and services.

. Engineered and project managed the implementation data center/co-

locations for IPT cores in the Americas, EMEA and Asia.

. Lead design, implementation and operation of global voice systems and

integrated data networks.

. Led several global convergence project matrix teams that provided voice,

video and data convergence solutions. Project managed and implemented

global roll out of office gateways and 16000 end user stations. Designed

and standardized voice telephony applications including a global dial

plan.

. Created a global standardization of voice equipment by selecting Avaya as

the sole provider of state of the art VoIP telephony equipment and

software.

. Envisioned and produced a consolidated and dynamic licensing allocation

agreement with the Avaya, the RFP winner.

. Engineered and project managed several test pilots for next generation

voice platforms Cisco, Siemens and the Avaya solutions.

. Spearheaded RFI research, analysis and technical evaluation of leading

voice vendors (Avaya, Siemens, Nortel and Cisco). Developed a streamlined

RFP process for vendor selection.

Telecom Engineer/Project Manager, 1999-2002

. Led multiple teams in matrix environment and successfully designed and

integrated Voice over Frame Relay (VoFR) solutions in Latin America and

Asia reducing annual costs by 0.75M.

. Conducted engineered traffic study and analysis of Avaya's first Definity

PBX VoIP product offering.

. Negotiated and procured voice systems, mobile and PSTN networks

contracts, including RFI/RFPs.

. Architect for global voice messaging network using Avaya Intuity

Interchange for 16000 users.

. Designed North American Right Fax solution using Captaris and AT&T's SDN

network.

. Consolidated Latin America and Asia long distance telephone service

contracts

Sony Music Entertainment, New York, NY

1997-1999

Voice and Computer Technician/Project Manager

. Managed voice and data network infrastructure moves, adds and change

requirements. for 5000 users.

. Led a team of 6 engineers. Implemented and managed corporate video

conferencing solutions. Maintained trading desk and turret systems

including Telerate, Bloomberg and Reuter's links.

. Designed, implemented and maintained data LAN/WAN fiber optic backbone

and twisted pair infrastructure.

. Managed the migration of LAN switches Bay Networks to Cisco Catalyst.

Installed and maintained WAN and PBX circuits: ATM, X.25, Frame Relay,

ISDN (bri/pri), 56k, T1 and T3.

. Managed and administered several Avaya G3R systems, Intuity Audix and

Octel platforms for 6000 users.

. Instituted a capacity planning process for the 5ESS voice switch

supporting 8,000+ users. Improved the tracking of switch resources

(line, trunk & signaling ports) and traffic statistic monitoring,

resulting in a $1M savings in hardware and maintenance costs.

. Developed and achieved buy-in for voice recording platform operational

standards, used on trading desk.

. Implemented the migration of all voice applications (hoots, ringdowns and

PBX tie-lines) from legacy TDM to WAN.

EDUCATION AND PROFESSIONAL TRAINING

MBA, Instituto de Empresa, Madrid Spain (2011 expected)

M.S. Telecommunications Management, Howe School of Management, Stevens

Institute of Technology, NJ. (Summa Cum Laude GPA 4.0/4.0) 2008-2009

Outstanding Academic Achievement Award

B.S. Geology (Honors), Queens University of Belfast, Ireland. 1986-1990

Professional Affiliations: IEEE member since 2006. The Wall Street

Technology Association (WSTA). CIO Business Technology Leadership.

Project Management Institute: PMP certificate pending[pic]

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