Customer Service Assistant

Sonya Heard

*

Sonya L Heard

404-***-****

**** ********* *** ***** ****, GA 30291

***********@*****.***

*Energetic Administrative Assistant with five years experience in high-level executive support roles.

Organized and professional.

*Resourceful and accomplished Office Manager with extensive office operations and personnel

organization expertise.

*Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks

simultaneously and following through to achieve project goals. Seeking a role of increased responsibility

and authority.

*Personable Executive Assistant who capably maintains open lines of communication among senior

executives, board members, shareholders, middle management and administrative staff.

*Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients

and colleagues. Flexible and hardworking with the drive to succeed.

*Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account

management and training.

*Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute

to company success.

*Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial

accounting practices.

Skills

● Microsoft Office proficiency ● Schedule management

● Excel spreadsheets ● Self-starter

● Results-oriented ● Patient charting

● Time management ● Insurance eligibility verifications

● Professional and mature ● Report development

● Strong problem solver ● Cash-flow report generation

● Advanced MS Office Suite knowledge ● Cost accounting

● Dedicated team player ● General and tax accounting

● Strong interpersonal skills ● Cost Benefit Analysis (CBAs)

● QuickBooks expert ● Budget analysis

● AR/AP ● Account reconciliations

● Meeting planning

● Report writing

•

Experience

Dispatcher/Assistant Manager

Park N Fly Plus

-College Park, GA

Store Manager

Bruster's Ice Cream

-Atlanta, GA

Internship

Griffin Spalding Hospital

-Griffin, GA

Certified Nursing Assistant

Fairburn Healthcare Center

-Fairburn, GA

Assistant Head Cashier

Wayfields Foods Grocery Store

-East Point, GA

Education

Associate of Science in accounting

Atlanta Technical College -

Atlanta, GA

Associate in Pharmaceutical Sciences and Pharmacogenomics Medical Transcription

Georgia Medical Institute -

Atlanta, GA

Diploma

Tri Cites High School -

Atlanta, GA

Bachelor of Science in Business

Georgia State University -

Atlanta, GA

Sonya Heard

3

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