Sales Customer Service

MICHAEL COLL

*** *********** *****, ******, ***** Carolina 27529

Phone: 517-***-**** ● Email: ***********@*****.***

An Accomplished B2B Sales Executive eager to contribute strong marketing, negotiating and

relationship building expertise toward supporting a dynamic organization in optimizing revenue

growth and profitability.

PROFILE

Known for generating new business, adept at prospecting, educating, selling, and servicing

national accounts in highly competitive markets. Possess an extremely sociable personality which

can be leveraged to establish rapport, gain prospects’ confidence, overcome sales objections, and

deliver compelling sales presentations and proposals. Outstanding proficiencies in consultative

and solution selling, C level relations, market research, networking, mastering product knowledge,

negotiating, closing, and follow up. Highly versatile; able to adapt to new roles, responsibilities,

industries and environments. Equally consummate in selling for start up and well established

organizations.

Selected Achievements:

• Strategically grew market share from 9% to 20% for First American Title while

boosting sales from $100K to $3.5M

Significantly increased territory revenues by more than 60%.

•

Presented with Rising Star Award for outstanding performance.

•

Recognized as Sales Associate of the Year on two occasions.

•

Five time winner of Presidents Club award.

•

EXPERTISE

• Territory Management / Cold Calling / Prospecting to Identify and Qualify New Clients

• Business Development / Building Strong Relationships / Lead Generation

• Strong Customer Service Skills / Demonstrating Products and Services

PROFESSIONAL EXPERIENCE

First American Title, San Diego, CA; Okemos, MI; Garner, NC, 2001 to Present

Regional Account Executive

• Perform daily prospecting to identify and qualify potential new clients, while delivering

superior service to existing accounts to maximize satisfaction and retention.

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• Apply polished communication and interpersonal skills toward persuasively demonstrating

and promoting software and solutions and negotiating sales contracts.

South Coast Title, San Diego, CA, 1991 to 2001

Sales Manager

• Demonstrated exemplary leadership talents in hiring, training, motivating and managing a

high performing sales force spanning ten territories.

• Conducted regular staff performance evaluations, provided constructive feedback, and

facilitated weekly meetings to coach, empower, and inspire personnel to achieve or exceed

sales targets.

Fidelity National Title, San Diego, CA, 1984 to 1991

Account Executive

• Championed highly effective cold calling and relationship building efforts to consistently

increase market share by 11% within assigned territory.

• Proficiently serviced key accounts to ensure customer loyalty.

• Created eye catching and informative marketing materials to elevate company interest and

increase conversion to sale.

Prior background includes service with the United States Marine Corps. Sergeant

EDUCATION

Bachelor of Business Administration, Rochville University

PROFESSIONAL DEVELOPMENT

Non Commissioned Officer / Leadership School, United States Marine Corps

Grossmont Police Academy

Tom Hopkins Sales Training

Sales Managers Training

Extensive Company Sponsored Formal Sales Training

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