Quality Assurance Control

Angela Guishard

Phone: 240-***-**** – Home; 240-***-**** - Cell

Email: *********@*******.***

Qualifications Summary

Conduct organizational studies and evaluations, conduct work simplifications and measurement studies.

Gather, analyze, and evaluate information from a variety of sources, such as law enforcement databases,

intelligence networks, confidential information sources, or public records. Use data to anticipate and

prevent organized crime activities.

Top Secret Security Clearance: Department of Homeland Security/Office of

Personnel Management (OPM)

Results driven professional with success in demonstrating leadership skills and proven

ability to provide critical support in development and implementation of strategies for

development of organizations;

Expert in Quality Control, Research and Analysis, Professional Reporting, Verification

Processes, and Conflict Resolution;

Strong team player with recognized professionalism, integrity, and a commitment to

excellence;

Thrives both in independent and collaborative environments with capacity to develop and

establish strategic relationships with associates at various levels.

Software:

Database user interface and query software IDENT, NSEERS, ENFORCE, Deportable Alien

Control System (DACS), Central Index System, and National Crime Information Center System

(NCIC) Treasury Enforcement Communications System (TECS), Enforcement Integrated Database

(EID), Consular Consolidated Database (CCD), Secondary Inspection Tool (SIT)

MS software Microsoft Outlook; Microsoft Word, PowerPoint, Publisher, Excel, Scheduler +,

Exchange, Microsoft Project

Experience Highlights

Quality Control and Organizational Support

• Efficiently implement quality control process to ensure data integrity by correcting updated

identification information and tracking the progress for data encoded into database

• Provide support and assistance to Department of Homeland Security (DHS) under US-

VISIT Law Enforcement and Intelligence (LE&I) in ensuring that accuracy of data is

located and uploaded into Automated Biometric Identification System (IDENT), through

analyzing and correcting FIN records, as well as biometric and biographical data

• Provided training to Data Integrity staff, and successfully accomplished duties as assigned

by Mission Ops Management

• Completed and delivered outstanding visas with wrong biographical information to Mission

Ops Management

Research and Analysis

• Research, retrieve, and update information from various databases such as Treasury

Enforcement Communications System (TECS), Enforcement Integrated Database (EID),

and Consular Consolidated Database (CCD)

• Strategically reviewed and analyzed data on FIN mismatches for each entry through

comparing and correcting biometric and biographic data from Secondary Inspection Tool

(SIT) database, and ensuring accuracy of criminal records submitted through SIT

database

• Thoroughly examine I-94 cancellation requests created from Land Border (2B) by

analyzing inspector comments in SIT tool

• Analyzed Bio Visas hits demoted records and/or anomalies against FBI data into

Biometrics Hits Database

Professional Reporting

• Prepare and process US-VISIT Weekly Consolidated Status reports, and resourcefully

generate weekly/daily Primary Entry Hits report for Law Enforcement and Intelligence

Division management

• Update Biometrics Hits Database with lookout hits and analysis data for outstanding

warrants (FBI data) details, and update database with Primary Entry and Exit Hits with

Criminal Record information

Employment History

Management Analyst, Department of State

Miracle Systems, Inc. Arlington, VA – 4/08-8/1/2011

System Intelligence Analyst, Department of Homeland Security

Blackstone Technology Group, Arlington, VA – 3/05 – 12/07

Quality Assurance Analyst, Department of Homeland Security

BAE Systems, Arlington, VA – 6/03-3/05

Quality Assurance Software Analyst, Department of Homeland Security

Lockheed Martin, Washington, DC – 10/99 – 6/03

Education & Training

Kennedy Western University

Certificate, Management Information Systems – 2001

Computer Learning Center

Certificate, Computer Programming - 1990

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