Customer Service High School

Carley R. Oaks

**** ******** ** • Cincinnati, Ohio 45233 • 513-***-**** • **********@*****.***

EDUCATION:

THOMAS MORE COLLEGE - Crestview Hills, KY

Bachelor of Business Administration - May 2011

GPA: 3.68 - Cum Lade

WORK EXPERIENCE:

2009-2010: Record Retention Intern

2010 -Present: Statistical Analyst Intern

• Great American Insurance Company - Cincinnati, Oh

Reconcile data for various agencies by writing queries, pulling data from financial

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data warehouses, and process the data according to our business rules.

Thoroughly analyze, organize and prepare data for financial reports.

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o Develop, document, and implement Bureau Reporting processes

Developed template in Excel for business requirements.

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Organize and prepare business requirements for automatic upload into DOORS

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software.

o Enter claims and policies into data bases.

Utilize multiple Microsoft Office tools and other programs daily.

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Scan information into the company’s document management systems.

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2005-2008: Server

• Hot Wings Sports Café – Cincinnati, Oh

Provide excellent customer service, effectively communicate with customers,

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handle collection of payment from customers for their bill, and reconcile sales.

Achieved recognition for highest number of sales among other servers.

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Carley R. Oaks

5657 Muirwood Dr • Cincinnati, Ohio 45233 • 513-***-**** • **********@*****.***

SKILLS/TOOLS:

• Detailed oriented with strong problem-solving, analytical, communication, teamwork and

organizational skills.

• Microsoft Office (Excel, Word, Access, Power Point, Outlook)

• Oracle SQL Developer

• TOAD for Oracle

• ACL

• IBM Rational DOORS

AWARDS:

• Dean’s List all four years of college

• Dean’s Scholarship

• Presidential Scholarship

• Who’s Who Among American High School Students

• Member of National Honor Society of High School Scholars

• 2nd team GGCL Golf / Golf Captain

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