Manager Training
Resume:
Michael J. Scopa, Sr.
603-***-**** ( ** Ayer Road ( Nashua, NH 03064 ( *********@*****.***
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Professional Summary
Accomplished Technical Writer, Instructional Designer, Performance
Consultant, Global Training Manager, and Project/Account Manager.
Experienced as an individual contributor, team leader, and manager in
leading domestic and global technical documentation and instructional
design teams in the creation of, documentation information sets,
instructor led (classroom) and distance learning information sets and
training courses.
Contract Work Experience
Liberty International Underwriters, Portsmouth, NH
Technical Writer
. Designed template/wrote Administrative Policy and Procedures
Manuals for US Casualty product lines.
Hewlett-Packard Company, Cincinnati, OH
Technical Writer
. Revised Hewlett Packard/Proctor & Gamble Policies and Procedures
Manual; created/revised flowchart design using Visio; managed
SharePoint Portal.
Hewlett-Packard Company, Marlborough, MA
Training Program Manager
. Designed new hire training roadmap for hired sales
representatives and sales managers; including defining training
phases, learning objectives, and goals.
Cadec, LLC, Manchester, NH
Technical Writer
. Designed/wrote hardware installation and technical support
documentation for Global Positioning Systems (GPS).
Permanent Work Experience
Digital Equipment Corporation/Compaq Corporation /Hewlett-Packard
Company (Retired 2005)
Technical Writer/Learning & Training Program
Manager/Performance Consultant
. Managed and implemented all phases of the workforce development
cycle Enterprise Business practice curriculum.
. Hired and managed domestic and international contractors/global
development teams (technical writers, graphic artists,
instructional developers, course developers) to create web-based
and instructor-led training.
. Managed Worldwide Virtual Business Teams comprised of diverse
cross-functional groups to achieve workforce development
objectives.
. Managed development and delivery of Solutions Oriented
Architecture Training Curriculum for Solution Architects.
. Managed development and delivery for Enterprise Integration
University to consultants and solution architects.
. Managed development and delivery of the Integration Competency
Center to instruct consultants on how to sell and deliver the
concept of an Integration Competency Center organization to
customers.
. Developed guidelines for achieving consistency across all
developed course modules with the corporate Workforce
Development Global Content Team.
. Managed Knowledge Business Transformation, which delivered
training to consultants in the selling of Portal Services.
. Worked with Total Customer Experience & Quality Education
Program Team and Warranty Curriculum Development Team to develop
corporate learning modules.
. Program managed the establishment of the corporate-wide "Putting
Customers First", a Web-based Training Seminar required for all
employees.
. Established, coordinated, and managed a series of eLearning
events focused on bringing the High Performance systems
community together for informational sessions on Selling High
performance solutions.
. Designed, developed, and coordinated a distance learning
workshop to train Solution Architects in client engagement
skills and modeling tool skills.
. Designed/developed e-surveys to assess technology needs and
gather feedback on events.
. Served on a task force to develop a RACI Chart to serve
Workforce Development Learning Program Managers and the Global
Portfolio Management Team.
. Worked with the Customer Services e-Learn team to explore new
distance learning techniques, methods, and tools for global
training.
. Managed Alpha, NT Tools, and Capacity Planning spaces.
. Mentored Instructional Design Master's degree candidates and
variable workforce employees in project management and
forecasting areas.
. Served on the Investment Proposal Review Board, the eLearning
Competency Circle, and the Evaluation Competency Circle.
. Designed and developed Web-Help for the Performance Analyzer Web
Zone Server and developed the Capacity Planning Product
information set.
. Managed multi-writer teams. Established writer assignments and
project scheduling. Coordinated work between Engineering,
Product Management, Documentation, and Release Engineering.
. Managed, designed, and developed the DIBOL National Standard
Information set.
. Designed and developed the MicroVAX II Marketing Guide.
New Hampshire Insurance/American International Group, Manchester, NH
Senior Methods/Systems Analyst and Instructional Designer
. Designed/Developed data capturing methodologies for Data Input
Center.
. Developed first Data Dictionary Database.
. Developed strategy for introducing mini-computers to Data
Center.
Liberty Mutual Insurance Company, Boston, MA
Methods Analyst/Instructional Designer
. Revamped and optimized entire Group Insurance Department
including job descriptions, data collection; data retrieval, and
workflow.
. Conducted a study to rewrite Business Sales Assistant position
job description.
. Served as Word Processing Technology expert for MIS department.
Related Experience
. Experienced in online writing, editing, and reporting since
2001.
. Experienced in Social Media.
. Contributing author to The Unofficial Guide to Walt Disney World
and The Luxury Guide to Walt Disney World
. Peer Reviewer for Passporter's Open Mouse for Walt Disney World
and the Disney Cruise Line
. Technical Editor for Plan Your Walt Disney World Vacation in No
Time
. Senior Feature Writer for AllEars.Net
. Co-Host of the WDWTODAY Podcast
Additional Skills
. Windows and Macintosh Operating System environments
. MS Office Suite, FrameMaker; HTML, and virtual classroom
software.
. Online help SW (RoboHelp)
Educational Background
Northeastern University, Boston, MA
B.S English & Secondary Education
Manuals Corporation of America
References furnished upon request.
Contact this candidate