Customer Service Sales Representative

**** *. ********* ***. *******, az *****

Phone 480-***-**** . E-mail *************@*****.*** Melissa Ray

Objective

A focused goal oriented team builder, who has acquired

expertise, creative talents and commitment to excellence with

a wide range of experience, is looking to acquire a position

and contribute valuable experience and knowledge towards the

success of your company.

Skills

Strategic planning and procedure development

Retail distribution

Merchandise displays

Budget planning along with sales and marketing

Inventory control

Team leadership and mentoring along with establishing

performance standards and problem solving

Learns quickly and adapts well to an ever changing environment

Strong phone skills with prior experience

Ability to meet deadlines and work well with a team

Help desk functions/customer service: providing information

and answering questions

Experience

7/2002 - 9/2009 East Mesa Flowers

Mesa, AZ

Manager/Floral Designer

Manage

Generate weekly payable reports and transmit to company

Accountant.

Create purchase orders for product to be delivered.

Maintain inventory and order supplies for floral stock and

office on weekly basis.

Save company money by negotiating pricing with vendors.

Answer incoming calls when customer and provide customer

service, and file documents in appropriate places.

Assist in implementing the new E-Verify process.

1/2008 - Present Silpada Designes

Lenexa, KS

Independent Sales Representative

Independent sales representative for a growing sterling silver

jewelry company.

Led a team of independent representatives, helped them network

and grow their own businesses.

Prepared and held team meetings and recognition for direct

downline.

01/2000- 07/2002 Vital Processing Services

Business Support Services/Customer Service

Created documentation to ensure clients are updated about

merchant issues.

Resolved and managed complex merchant inquires.

Researched merchant charges, statements and batches to

determine an appropriate resolution.

Kept web-based portal updated with new procedures and

information so that the team was up to date.

Trained new and current team members in departmental processes

and procedures.

Worked with a team to meet established company goals.

Took inbound customer service calls.

1997 - 2000 Children's World Learning Centers

Mesa, AZ

Lead Teacher

Created weekly lesson plans, which include field trips and

activities for school age children.

Supervised and direct assistant teachers.

Watched and interacted with children of all ages.

Kept parents up to date with their child's day-to-day

activities and behaviors.

Contact this candidate