Customer Service Sales

Paul E. Vera

***** ******** **** #****

Austin, TX 78759

abgy7w@r.postjobfree.com

512-***-****

EXPERIENCE

**/** - **/**** *****,Inc. Fraud Prevention Specialist

( Analyze, identify, and cancel fraudulent orders as point of contact

between customer, banks, and shippers where needed. Help minimize customer

contacts to resolve any payment processing in a timely manner and

communicate trends from exception reporting.

Reference: Charlie Saunders: 512-***-****

8/2002 - 3/2010 Dell, Inc. Finance Analyst/Sales Support Rep

. Managing credit terms orders, customer accounts, and completing order

fulfillment.

. Working with customers, sales, and logistics departments to resolve

all order issues.

. Engaging all departments to maintain prospected sales goals.

. Identifying online sales opportunities within major accounts for

frictionless credit terms orders.

. Team lead for transactional orders in Mexico and Colombia.

. Assist Dell Canada to verify possible fraudulent orders with French-

speaking customers.

Reference: Bernadette McGhee 512-***-****

9/1998 - 7/2001 Apple, Inc. Customer Relations Representative

. Customer service agent in charge of resolving service escalations,

work orders and returns. Team lead in Support Professional department.

. Consolidated large agency accounts with upgraded technical support and

service orders. Responded to customer web queries. Trained newly hired

staff.

Reference: Laura Dinkel 512-***-****

8/1996 - 9/1998 Hyatt Hotels Reservations

Agent/Receptionist/Bookkeeper

. Booked inbound room reservations.

. All Reception desk duties including customer service.

. Bookkeeping for hotel accounting.

Refernce: Amy Bloemsma 512-***-****

1/1994-8/1996 Doubletree Hotels Receptionist/Night Auditor

. Performed all duties of reception desk including room reservations,

check-in and check-out .

. Main duties included reconciliation of all daily financial

transactions from reception areas as well as the in-house restaurant.

. Trained newly hired staff.

Reference: Rajesh Patel 512-***-****

EDUCATION

6/1995 Austin Community College US-TX-Austin

College of Liberal Arts

6/1994 University of Texas US-TX-Austin

College of Liberal Arts

SKILLS

Microsoft Office(Word,Excel,Outlook), DPS, D3, GetPaid, Quickbooks, 10-key,

AS/400, PeopleSoft, SAP, Internal Audit, Admin Assistant, Internet

Research, Financial Statement, Invoice, Purchase Order, Web Testing. Fluent

in Spanish, French.

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