Project Engineer

Objective To obtain a challenging position that utilizes my project

management, technical, analytical, and interpersonal skills in a

network environment with long range growth and potential for

advancement.

Education Bachelor of Science: Business Administration / Mgmt Info

Systems, December 1995

San Jose State University

Associate of Arts: Liberal Arts/Economics

San Jose City College

Skills Background includes managing a team for product launch

related projects, controlled introduction planning based on

key customer accounts and roadmap, budgeting, System and

Network Administration in Test, Verification &

Reproduction. Excellent verbal skills and good

interpersonal skills, articulate, organized, and

resourceful, self-starter, highly motivated and a great

team player

OS Win XP, Word, MS Excel, PowerPoint, Clarify,

Clearquest, Test Director, Visio, Acrobat Reader, UNIX

Shell (some)

Knowledge of Layer 3 routing protocols, OSPF, BGP, Layer 2

Bridging, Spanning Tree Algorithm, ATM services, MPLS,

VPLS, QoS, Ixia, Spirent and ONT-506.

Professional Employment

2007 - 2011 Manager of Product Launch Support: Tellabs, Santa

Clara, Ca

. Built a new team of engineers for product launch support of new

products and releases

. Reviewed resumes, interviewed and identified and hired new

talents

. Identified opportunities of improvement and provided training

and coaching for new hires

. Established process map of team's core functionalities

. Prepared and successfully participated in TL9000 quarterly

audits

. Maintained lab equipment facilities, capital acquisitions,

purchased orders and inventory

. Managed global support of key accounts in N. America, APAC,

South Africa and EMEA regions.

. Traveled up to 30% to assist engineers, sales and marketing in

project successes

. Project Planning of key customer accounts according to projected

roadmaps

. Responsible for all project distributions, scheduling, project

planning, test plans/test cases review and project completion

. Reviewed architectural designs for solution based trials

. Indentified interoperability issues and working closely with

sales, marketing and development for feature requests

. Attended weekly meetings to facilitate program initiatives, meet

targets, drive timely deliverables across functional teams

. Provided risk assessment per project definition to program

members for evaluation.

. Created all reporting templates for documenting testing efforts

and results

. Generated Proof of Concept executive reports, Controlled

Introduction Exit Reports, Knowledge Transfer presentations,

defect reports and timely delivery of resolutions

. Authored Technical White Paper on various setups, solutions, new

features and related topics

. Forecasted yearly CapEx and OpEx opportunities

. Established 2pd accountabilities and functional expectations for

all employees

. Evaluated employees yearly bonus distributions based on

performance and level of expertise

2006- 2007 Sr. Project Lead: Tellabs, Santa Clara, Ca

. Reported directly to Global Tellabs TAC Director as a project

lead for publishing technical documentation

. Created, maintained, and managed Knowledge Managed solutions

. Perforrned testing verification on new releases and features

. Managed and created all Technical Assistance Call Center Method

of Procedures

. Coach new employees both on various product lines and the Call

Center process

2005-2006 Sr. Technical Support Engineer: Tellabs., Santa Clara, Ca

. Responsible for customer support on escalated network related

issues

. Support for Tellabs MSN multi-platform MPLS Router

. Analyzed sniffer traces using Sniffer Pro, and Ethereal

. Diagnosed interoperability issues, product limitations and

hardware/media problems in order to provide information and

workarounds to resolve those issues

. Provide assistance with configurations and setup

. Replicated customer issues in lab environment from escalated

cases

. Characterized issues and notify Product Management of Feature

Requests

. Coordinated test results with Design and Development for known

defects leading to resolution

. Reviewed support documentations and test verification on new

releases

. Prioritized and distribute cases to team members based on

rotation status

2005-2005 Technical Trainer: Caspian, San Jose, Ca

. Responsible for delivery of week long classroom instruction

of switch architecture, upgrades,

provisioning, QoS and network troubleshooting to

customers, system engineers, developers,

sales engineers and operations

. Responsible for all logistics and wiring of classroom demos

. Responsible for current updates of new releases and

documentation

. Responsible for duplication of training manuals and CDs

. Setup and test general routing such as Policy Based

Routing, traffic engineering and QoS scenarios for

classroom demonstrations

. Working knowledge of Policy Based Routing, OSPF, BGP, VRRP,

MPLS and L2VPN

. Working knowledge of Flow State Engineering and

Architecture

. Characterized and tested various types of traffic such as

P2P (Bit Torrent, Bit Comet), gaming, video streaming (vlc), and http stress test (Apache Bench)

. Working knowledge of Adtech traffic generator in regards to

demo setups

. Installed newly developed Element Management System and

working knowledge of configuration of QoS and

Classifications with associated chartings and graphs

. Identified various threshold levels through traffic

characterization to allocate maximum bandwidth for the

purpose of protecting certain interactive traffic and

penalizing otherwise illegal packets

. Project managed Certification Program consist of audits,

testing, and lab demos, completion and signed off

2000-2005 Technical Support Specialist: Nortel Networks, Santa

Clara, Ca

. Responsible for customer support on network critical Issues

. Support for various product lines including VoIP/WLAN,

Bridging and 3rd Layer Switching, ATM and various level of

code releases per product

. Provided technical assistance to Rapid Response Team

Engineers

. Analyzed sniffer traces using Sniffer Pro, and Ethereal

. Provided assistance with 802.11x WLAN configurations and

setup

. Replicated customer issues in lab environment from escalated

cases

. Coordinated test results with Design and Development for

known defects leading to resolution

. Published Technical Papers and Primus Solutions

. Coordinated team efforts in lab maintenance

1999-2000 Network Management Support Level II: Lucent Technologies,

Sunnyvale, Ca.

. Responsible for entering initial service requests to Remedy

tracking system.

. Provided installation support for customers and field support

engineers.

. Analyzed agent and server logs for configuration integrity

verifications, data upload aggregation and re-aggregation

status.

. Performed SNMP walks on various device MIBs to determine the

status of physical connections.

. Analyzed Discovery logs and Dr. Watson logs for various

exception errors pertinent to identifying associated network

problems.

. Performed remote dial-in to premier servers for maintenance

via PC Anywhere.

. Provided support for Email Gateway and SNMP Gateway

configurations.

. Identify and escalate product defects to Engineering as

required.

. Characterized issues and send feature requests to

Product Management.

. Provided database support and MS-SQL queries to identifying

client IDs, host names, device IPs, etc. for troubleshooting

purposes.

. Provided support for internal departmental processes,

systems, and special projects.

1999. Network Support Engineer II: Madge Networks, Inc. San

Jose, Ca.

. Provided global support on LAN/WAN/Infrastructure products

such as Token-Ring, ATM Backbone and ISDN to customers, field

engineers, VARS, sales, and marketing. Provided 24x7

technical support coverage via pager.

. Troubleshoot common and specialized network configurations

based on customers' needs and requirements.

. Installed and configured new products such as adapters,

drivers, HSTR uplinks, etc. through various network

configurations to verify product reliability.

. Analyzed various traces on Telecom products.

. Created training manual & presentation on Cisco Routers

Network Essentials for team members.

. Provided documentation and training for new hires.

. Liaison between multi-manufacturers for product

compatibility.

. Assisted in on-site product testing for defect related

issues with development group.

1998. Network Support Engineer I: Madge Networks, Inc., San

Jose, Ca.

. Provided front-line support in a Token-ring environment.

. Escalated and resolved technical support issues across all platforms.

. Assisted and installed various products such as adapters, hubs and

switches for testing and troubleshooting.

1997. Field Service Technician: National Integrated Corporation, San Jose,

Ca.

. Provided hardware and software installations, system configurations,

and desktop support services for various Silicon Valley Corporations.

. Project lead for computer moves and installations.

1996. Computer Instructor: Mid-Penn Management Group, Redwood City, Ca.

. Taught and demonstrated various computer based education programs to

Children with learning disabilities.

. Taught and demonstrated MS office applications (Word, Excel,

PowerPoint) to seniors.

1995. Lab Technician: San Jose State University, San Jose, Ca.

. Provided technical support for business students and faculty members.

Training

7 Habits of Highly Effective People, Franklin Covey

CCNA, Cisco

Tellabs 8800 Product line Certification

Nortel Products Specialist Certification, Nortel Networks

Wireless Product Administration, Airespace

Ixia Certification, Ixia

Cisco Router Internetworking, UC Berkeley Extensions

Layer 3 Switching Architectures and Protocols, UC Santa Cruz Extensions

Bridges, Routers and Gateways, San Jose State University Extensions

TCP/IP Essentials, UC Berkeley Extensions

IP/ATM Networks, UC Berkeley Extensions

ATM and Frame Relay Concepts, San Jose State University Extensions

Advanced Topics in ATM Networks, UC Santa Cruz Extensions

Extra Curricular Activities

Member of the Technical Support Alliance Network - TSA-Net

Member of San Jose State Alumni

Member of National Geographic and Scientific American

Member of the Ballroom Dancing Society

Member of the San Francisco Presidio and Nature Society

Volunteer of SAP Tennis Tournaments

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