Customer Service Analyst

LYNNAE WILLIAMS

*** * **. ** #*** . Washington, DC 20001 . 202-***-**** .

*******@*****.***

SUMMARY

Intelligence Officer with approximately 3 years of experience in

intelligence analysis and the CT communities; Experience in handling and

delegating competing priorities; ability to quickly assess the significance

of current developments, and capability to brief senior consumers in a

dynamically and challenging environment. Ability to develop and nurture

partnerships across organizational boundaries and at all levels; strong

research, writing, and analytical skills; excellent organization,

interpersonal, and teamwork skills; sound judgment, flexibility, and

creative problem solving skills; demonstrated strong customer service

focus; ability to interact successfully with all organizational level, from

junior employees to senior managers; prior work in interagency or joint

command environment, independent working skills, demonstrated capability to

deal with personnel at all levels in government, industry and academia.

SECURITY CLEARANCES

Top Secret/SCI with Full-Scope Polygraph, last active 2010

Top Secret/SCI with Counter-Intelligence Polygraph, last active 2009

Availability Date: Immediate, willing to relocate.

EXPERIENCE

CENTRAL INTELLIGENCE AGENCY

National Clandestine Service, Clandestine Service Trainee, July 2009 to

September 2010

. Completed initial phase of training

. Interim Rotational Assignment as Staff Operations Officer

. Prepared, researched and disseminated responses to comments from field

offices

DEFENSE INTELLIGENCE AGENCY, October 2006 to July 2009

Iraq Intelligence Cell, Foreign Influence Team Lead, Pentagon, March 2008

to July 2009

. Lead author of three articles for DIA's Defense Intelligence Digest

(DID) examining foreign influence issues in Iraq. The DID is DIA's

flagship analytical product, published five days per week, and

disseminated throughout the Intelligence Community. Proposed the

topics and invited analysts from other offices to collaborate.

. Proposed and produced five analytical briefing products for senior DoD

leadership.

. Led production of a collaborative analytic product by coordinating the

analysis of DIA offices, writing terms of reference and threads of

analysis, and led white board session for participating analysts.

. Researched and co-authored 4 Response Memos on significant activities

in AOR for high-level customer

. Proposed topics for initiative analytical products

. Researched and wrote 4 sections of two integrative products with DIA's

Command and Control office in response to tasker for senior DoD

official

. Researched and wrote section on Al-Qaida's influence in response to

tasker from senior DoD official.

. Participated in several weekly interagency VTCs

. Managed and responded to taskers and requests for information

. Compiled team's weekly action reports which tracked each analyst's

production and activities

Joint Interagency Task Force West, Deployed to Iraq from November 2007 to

March 2008

Targeting Analyst

. Wrote weekly counterterrorism update based on significant activities

in AOR

. Monitored and identified terrorist personalities and updated

leadership on changes

. Briefed senior leadership on events in AOR

. Coordinated with interagency partners to ensure coordination of

analysis

. Led interagency discussions on developments in AOR

. Employee of the month February 2008

. Joint Civilian Service Commendation Award

Human Factors Analysis Division, October 2006 to November 2007

China Leadership Analyst

. Analyzed message traffic to support social network analysis of senior

leader in AOR

. Provided feedback to guide collection of intelligence on AOR

. Reviewed and edited teammates products

. Provided comments on coordinated products based on developments in AOR

. Participated in AOR working groups

UNITED NATIONS INFORMATION CENTRE, Washington, DC

Intern, Spring 2006

. Monitored international and Asian regional news

. Composed memos summarizing briefings and wrote weekly newsletter

. Researched and wrote about trends in security in Asia and

Energy/Environment

U.S. DEPARTMENT OF COMMERCE, Washington, DC

International Trade Administration, Energy Industries Team Intern, Fall

2005

. Researched and wrote briefing papers, speeches, and correspondence

. Organized meetings, trade missions, and other events, counseled

exporters

. Produced content for the Energy team website

JET PROGRAM, Yokohama, Japan

Language Instructor, 2001-2003

. Team Taught English conversation classes and developed lesson

plans.

. Researched effective English as a foreign language teaching methods

PEACE CORPS, St. Lucia, West Indies

Youth Development Officer, 1999-2001

. Collaborated with community leaders to find sustainable ways to

improve reading proficiency of primary and middle school students

. Researched remedial reading techniques

. Designed and administered reading assessment tests to evaluate

reading proficiency

. Developed an after school reading program for pre-school and

kindergarten children

EDUCATION

GEORGETOWN UNIVERSITY, School of Foreign Service, Washington, DC

Master of Science in Foreign Service, Foreign Policy/International

Security, May 2006

Coca-Cola Fellow

Coursework Included: Force and the use of Diplomacy, International

Security Issues, International Security and Ethics, Asian Security,

International Finance, International Trade, Security Issues in the Middle

East.

SOPHIA UNIVERSITY, Tokyo, Japan, Intensive Language Program, Fall 2003

SPELMAN COLLEGE, Atlanta, GA, Bachelor of Arts in Sociology, 1998

Thesis: Gender and Education: Classroom Interaction Patterns Among Male and

Female College Students.

AWARDS/Activities

. DIA Award for Excellence 2008 awarded by the Director of DIA.

. Joint Civilian Service Commendation Award for exceptionally

meritorious achievement as an analyst for a Joint Task Force in

support of Operation Iraqi Freedom (2008) awarded by General Stanley

A. McChrystal.

. DIA 2008 Agency-level bonus recipient; received the top cash award

(competitively awarded based on performance from 2007 to 2008).

. Defense Civilian Expeditionary Medal 2008 in recognition of a

successful deployment in support of the war fighter and the Agency's

mission.

. Joint Interagency Task Force Employee of the Month (February 2008)

awarded for my commitment to the mission and ability to identify

actionable intelligence.

. Graduated as one of the top students in all of DIA's Fundamentals of

Intelligence Analysis Classes.

. Participated in and recruited entry-level analysts for discussion

panels focused on recruiting analysts with critical languages and

technical skills in support of the ODNI's 100 day plan.

. Communications Director for DIA's Leading Employees towards

Achievements and Progress (LEAP) group. As communications director, I

briefed new employees on the support and networking opportunities

available through LEAP, coordinated LEAP's communication strategy,

briefed senior DIA officials on LEAP's activities

. Researched and wrote payment options section for DIA's proposed

student loan repayment program. This proposal was submitted to DIA

leadership for consideration.

INTELLIGENCE COMMUNITY TRAINING

. Intelligence Collection Course summer 2008 course focused on how

analyst can best leverage IC collection platforms to improve analysis

and collector analyst interaction. Provided a survey of all the INTS

and their capabilities.

. Defense Intelligence Strategic Analysis Program--completed July 2007

. Tomorrow's Intelligence Professionals --Completed January 2007

. Counterterrorism Analyst Course--Completed February 2007

. Fundamentals of Intelligence Analysis--Completed May 2007

. Collection Management Course--Completed March 2007

. Military Familiarization Course--Completed June 2007

. Analytic Writing for Intelligence Producers Completed March 2007

. Analyst Notebook- Completed March 2007

. Critical Thinking for Intelligence Analysis-- Completed March 2007

. Introduction to the Joint Intelligence Task Force Combating Terrorism

(JITF-CT 101)--Completed February 2007

. Writing for the Joint Intelligence Task for Combating Terrorism--

completed February 2007

. Open Source Tools and Strategies Course--completed June 2007

SKILLS/PERSONAL

Other Employment: Countrywide Financial, Dallas, TX 1998-1999, Frederick

Douglass Program Outstanding Coordinator, 1998, Coordinator, Make a

Difference after School Program, 1996-1998

Foreign Language: Proficiency in Japanese, Basic knowledge of Creole,

Basic knowledge of Spanish

Activities: Judo, Foreign Language Study, International travel, Alpha Kappa

Alpha Sorority Inc.

KEYWORDS

Intelligence, Analysis, Foreign, Foreign Policy, Foreign Affairs,

International Affairs, International Relations, International, Consulting,

Management Consulting, M3, WISE, Proton, Intelink, Open Source Center,

SIGINT, All-Source, HUMINT, A-Space, Intellipedia, Counterterrorism, Link

analysis, Analyst Notebook., Lotus Notes, Word, Excel.

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