Customer Service Manager

Jennifer J. Knapp

*** ******** **** ( WAYNE, PA *9087 ( PHONE: 914-***-**** (

**************@*****.***

Objective

To obtain the Community Events Coordinator position with Bravo Health

utilizing my education in Business Administration and Media &

Communications, my excellent interpersonal and analytical skills, and my

past experience to enhance the organization's success.

Professional Experience

SEI Investments - Oaks, pa

MARKETING AND RFP ANALYST/ SALES SUPPORT - INVESTMENT MANAGER SERVICES

FEBRUARY 2011 TO PRESENT

MEET AND EFFECTIVELY COMMUNICATE WITH INTERNAL CLIENTS AND CORPORATE MARKETING PROJECT

MANAGERS TO DEVELOP MARKETING PLANS.

Support market research initiatives and campaigns.

Prepare and complete RFPs, RFIs, DDQs and consultant questionnaires for U.S., European

and other overseas prospective clients, intermediaries or investors.

Aid in the creation and maintenance of the unit's Twitter and LinkedIn accounts.

Coordinate conference sponsorships, promotions, exhibits, and speaking engagements;

and negotiate conference contracts; vendor management August 2009 to February

Assist in the execution of promotional marketing, such as advertisements and lead 2011

generation campaigns.

Supervisor - Investment Manager Services

August 2009 to February 2011

. Supervised and support the largest fund client within SEI totaling in

excess of $24 billion.

. Developed process improvements to increase production level.

. Coordinated onsite and offsite meetings with internal and external

clients.

. Maintained strong professional working relationships with all

internal/external parties including external clients, external audit

firms, internal operations management team, relationship managers, and

product team.

Senior Accounting Analyst - Investment Manager Services MARCH 2008 TO AUGUST 2009

(THE FOLLOWING RESPONSIBILITIES WERE PERFORMED IN ADDITION TO THE BELOW

MENTIONED DUTIES AS ACCOUNTING ANALYST)

. Assisted Supervisor with day-to-day responsibilities, such as the review

of cash reconciliations.

. Provided status of open reconciliation items and work with management in

resolving exceptions in a timely manner.

. Evaluated and recommended process improvements within team.

. Evaluate, write and discuss employees' performance appraisals.

. Took on additional customer service requests.

Accounting Analyst - Investment Manager Services November 2007 to March

2008

. Handled cash movement and additional accounting needs for Domestic and

Offshore funds.

. Performed daily, monthly and yearly revenue evaluations, and prepared

yearly audit packages for clients.

. Worked closely with our clients to build strong relationships in order to

fully support their requests and ensure a high level of customer service.

LUXMAC Covino & Company, Tarrytown, NY

MARKETING AND EVENTS COORDINATOR May 2006 to November

2007

. Responsible for trade show logistics including travel arrangements,

budget preparation, presenting company background, booth staffing, and

design, install and dismantle of exhibit.

. Purchased promotional materials to help market LUXMAC at various trade

shows and events.

. Launched creative strategies to increase and track booth attendee

traffic, lead retrieval and event analysis.

. Organized and planned press releases, email campaigns, fundraising

events, corporate outings and client visits.

. Maintained website and social networking communications.

. Created marketing communications that supported the company's long-term

goals.

Specialty Products & Insulation Company, Norristown, PA

Sales and Marketing Assistant Intern May 2005 to April 2006

. Designed website, promotional materials and direct-mail pieces.

. Generated sales leads and managed vendor relationships by contacting

prospective clients.

. Provided sales support, conducted sales presentations and product

samplings, and negotiated pricing.

. Performed secretarial functions.

Education

URSINUS COLLEGE, COLLEGEVILLE, PA

Bachelor of Arts in Business Administration; Media & Communications, May

2006

. Dean's List.

. Presidential Award for Academic Excellence.

. Gamma Sigma Alpha, Greek National Honor Society.

. Phi Alpha Psi Sorority, Ursinus College-Corresponding Secretary and

Public Relations Chair.

. Volunteer with Habitat for Humanity.

Computer Skills

. Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Access)

(Advanced)

. Lotus Notes (Proficient)

. Adobe Illustrator / Adobe Photoshop (Proficient)

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