Customer Service Engineering

Jay F. Ewer

PO Box ****

Branford, CT *****

Home- 203-***-****

Cell-203-***-****

******@*****.***

Objective- To secure my position as an Electronics Technician, or in

Engineering or Customer Support to achieve company goals.

• Making or changing test procedures on Mechanical and Electrical design

changes when working in R&D

• Digital imaging experience with medical X-Ray Equipment.

• Field service of medical and industrial X-Ray equipment, installation, repair and

R&D.

• Completed GE training school for X-Ray medical equipment

• Completed testing and trouble shooting of radiation or nuclear sensor detection

equipment .

• Have done trouble shooting of sub assemblies down to component level.

• Fiber optic communication and RF system integration and R&D with audio and

video.

• Testing, troubleshooting and modifying High and Low voltage power supplies.

• Wiring diagrams, Harnessing, Schematics, and soldering through hole and surface

mount. J10 soldering standards.

• Trouble shooting PC boards surface mount or through hole down to component

level including implementing engineering changes on RF boards and PLCs

• Interfacing with customers over field issues and submitting RMA and cost

assessments.

• Making or changing test procedures through proper documentation using SAP

• Basic computer skills including communication networks and programs, Excel

spread sheets, Orcad drawings, Power Point and Microsoft

Professional Experience

Goodrich Corporation

West Hartford, CT

Technical Engineering Support

(Contract)

January 2010-Present

• Technical support, testing and programming software for Fuel control systems

used in Avionics.

• Finding root causes for Engineering and making corrections to solve problems on

surface mount PC boards.

• Running environmental testing for customer approval of control systems.

• Continued testing and trouble shooting of product and continued documentation

to improve process for production.

Precision X-Ray Inc.

North Branford, CT

March 2009 – October 2009

Technical Support Engineer

• Have tested and or made modifications to X-Ray Equipment Industrial and

medical industry in house for medical research.

• Worked with customer and Engineers in making modifications for special

requirements needed by the customer.

• My position covered field service, fixing X-Ray Machines, performing

installations, set up and preventative maintenance in Hospitals and Research

Centers in the US.

• Interfacing with Customer in house or on site with any problems or maintenance

issues that would affect any experiments.

• Have been troubleshooting boards down to component level.

• Completed service training with GE on systems and power supplies for field

support.

• Worked with production floor staff in making changes to the product.

Trans-Lite, inc

Milford, CT

May 2008-NOV 2008

Electronics / Mechanical Engineering Technician

• Worked with Engineering and field service on data acquisition, field issues and

repairs for LED display signs for rail and bus transportation.

• Worked with prototype circuits and new firmware to prove out improved designs.

• Have done scheduling and working on the production floor with supervisors on

products.

• Repaired field returns and making Engineering changes and updates required.

• Making Mechanical changes due to customer requirements.

• Making changes to firmware or hardware to meet customer design changes.

Electronics Technician

• Tested and have done trouble shooting on power supply and microprocessor

boards used in transportation lighting.

• Worked with Engineering and customer on changes on product or procedures.

• Ran system tests on microprocessor controlled LED signs

• Tested and repaired Electro mechanical signs.

Canberra, Inc.

Sept 2006-April 2008

Meriden, CT

Senior Electronic Technician

•Tested and have done development of different customized prototype equipment

used in nuclear detection. Including improving quality through outside venders.

•Modified products and set up new test procedures for special customer demands

•Worked with Engineering to verify that changes to products are satisfactory with

customer needs in nuclear detection and plotting data for customer and the NRC

•Made changes to PC boards using red line schematics and layouts and proving out

designs.

•Training and use of SAP

Hologic (lorad)

Danbury, CT

August 2001 – February 2006

Senior Electronics Technician

•Tested and repaired Machines from the field, digital arrays and film.

•Tested and have done trouble shooting and data acquisitions of Mammography X-

ray machine products before and after product was released from engineering

including Validation.

•Involved with Engineering to resolve customer clinical issues including techniques

used.

•Worked with clinical applications in proving out the use of the digital

Mammography machine in solving selenium panel array, hardware and software

problems during initial stages of product development.

Dresser Industries

Newtown / Stratford, CT

January 1998 – July 2001

Electronics Technician

•Used to trouble shoot analog and digital and surface mount circuitry used in pressure

and detection measuring devices for gas, air and fluid including pressure and gas

sensors.

•Technical support for production floor, and customer service support of pressure

transducers and sensor plug in modules and surface mount microprocessor hand

held meters.

•Worked in Engineering to build prototype and validate circuits products using PLCs

•Supported customer by rebuilding and modifying equipment with redesigns

ADC Video Systems

Meriden, CT

July 1989 – January 1996

Senior QA and Electronics Technician

•Integrated and tested fiber optic RF analog and digital video transmission equipment

used in the broadcast industry (NTSC and PAL Standards) and for the FAA

•Established test procedures for fiber optic video and audio equipment for final

acceptance.

•Worked with design engineering, and customers to solve field problems and to

improve product performance with circuitry changes. Also have held customer-

training classes.

•Tested calibrated and have done trouble shooting and repair of video and audio PC

boards down to component level.

• Scopes, Spectrum analyzers, Audio analyzers, signal generators,

Multi meters, Video Signal analyzers, Audio and Video generators and power

Supplies were used.

• Also involved in ISO area compliance and by developing signed procedures for

final test.

Education

Fairfield University

Fairfield, CT

Have taken classes for a BS in Electrical Engineering

Naugatuck Valley Community Technical College

Waterbury, CT

Graduated June 2002 with an AS in Electrical Engineering

Connecticut School of Electronics

New Haven / Branford CT.

Graduated-September 1981

Hobby / Other skills

Amateur Radio Operator (General Class).

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