Sales Representative Engineer

Louis A. Moreno

***** ** ** ******* *****, FL. **149

TEL. 305-***-****

To whom it may concern:

As a highly motivated and dedicated professional with years of experience

in the Instrumentation, Electronic, Electromechanical field, and most

recently responsible for the North America, Canada and the Caribbean

technical service of all CAME AMERICAS Automation products, working hand

by hand with Sales Representative, Distributors and Installers in North

America, Canada and the Caribbean. Prior this I had the responsibility to

Service all METTLER TOLEDOS laboratory equipment in North America and

Puerto Rico. I was responsible for scheduling and completing preventive

maintenance and service agreement obligations with customer satisfaction.

This included: Equipment installation, in-service technical training,

upgrades, troubleshooting, inventory management; timely and accurate

submission of paperwork, including PM paperwork, reports and memos

completion in accordance with policies, procedures, and all safety and

regulatory requirements.

English and Spanish spoken, Analytical and detail-oriented, I routinely

provided innovative solutions to root problems. Additionally, with the

motivational and interpersonal skills necessary for effective leadership, I

believe I would be a valuable member of your successful team. My areas of

expertise include:

. Excellent technical and communication skills

. Electrical/Electronic/Mechanic

. Metrology

. Digital/Analog circuits

. Computer Literacy

. High Performance

Team

. GMP's

. Standards Operating

Procedures

. FDA Regulations

. OSHA

Regulations

. Quality Control

. ISO 9001

. Validation

. Product Development

. Manufacture

. Training Development

. Field Service

I am confident in my abilities and that I can make significant

contributions to your Calibration Department. However, as a single

correspondence can only provided a cursory summary of all that I have to

offer, I would suggest that we schedule a personal interview at the

earliest convenience so that we may fully discuss the possibilities

inherent in a mutual future. Until then, I thank you for your time and

consideration.

Sincerely,

Louis Moreno

Louis A. Moreno

15632 SW 12 Terrace Miami, FL.33149

TEL. 305-***-****

____________________________________________________________________________

_______________________________________________

Objective

I am seeking an Opportunity in the automation/engineering department to

demonstrate how my skills and experience can improve your business goals.

A highly motivated, dedicated bilingual professional, Analytical and detail

oriented, routinely provides innovative solutions to root problems.

Qualifications

Provides leadership, coaching, mentoring, and work direction to other

department peers. Help schedule and allocate work assignments. Keep

attendance records. Provide and review feedback. Ensure appropriate

training and certifications to technical department personnel on procedures

and technical equipment.

Education: AA, Technology in Instrumentation Engineering

Technical Support Engineer

November 2007- Present

Came Americas Automation

Responsibilities:

. Provide leadership, guidance and direction to the Technical Services

Support Organization at the North America Canada and the Caribbean

customers that will lead to, and maintain significantly improved

support levels for the CAME AMERICAS Automation organization.

. Undertake actions within the CAME AMERICAS Automation organizations

that will better utilize available manpower and support systems,

leading to increased productivity of the group.

. Put into place and execute an organizational development plan that

improves team member skills in the areas of Customer Assistance

including telephone management skills, customer interface skills,

call content and quality improvement and call documentation process.

. Develop an organizational plan that clearly defines team member

position descriptions, job responsibilities, performance expectations

and career development paths. Provide constant guidance, review and

measurement to the team ensuring performance expectations are met and

exceeded. Ensure that individual meets, exceeds and performance

expectations are appropriately rewarded.

Combination Field Service Engineer

June 2006- November 2007

Mettler Toledo

Puerto Rico

Same responsibilities I had in Delaware plus:

. Responsible for growing business in the Puerto Rico Area.

. Work hand by hand with the sales representative visiting

customers in a daily bases.

. Responsible to market, sale and service all of our lab products.

. Meet with customers that ask for our support, and answer

questions regarding our

Products.

Field Service Engineer

April 2004- June 2006

Mettler Toledo

Delaware:

. Troubleshoots and repairs industry related products without

assistance.

. Performs calibrations and preventative maintenance duties.

. Achieves assigned revenue targets while staying under budget

. Complies with ISO standards and maintains proper parts inventory

levels

. Interface with sales to meet customer requirements.

. Assists and cooperates with Service Support Representatives

whenever necessary. Insures productivity standards are met and

includes assurance of data integrity of the service database.

. Ensures customer uptime requirements are met and that PM work at

assigned account is completed on time.

Mechanical Technician

June-2003-March-2004

Schering Plough/ Miami Lakes, Florida

. Performed necessary maintenance and repairs on all building and

Pharmaceutical test equipment.

. Responsible for the reliability of equipment maintained by others.

. Checked and ensured all parts were available for an uninterrupted

maintenance capability and operations.

. Responsible for the electrical mechanical and technical aspects of

production.

. Ensured the continuous operations of Cedax, Nitrodol and the

Themodal department in Iowa were efficient, high quality manner with

minimum down time and supervision.

Metrology Technician Lead

March 1998- 2003

Dade Behring / Glasgow, Delaware

. Group Leader for the Metrology department.

. Perform a variety of functions, which include testing and

calibration for dimensional, weight, torque, Flow, Electronic,

Conductivity, Time, Temperature, and Pressure instrumentation.

. Plan, schedule, coordinate and expedite calibration of

mechanic/electronic devices.

. Provide leadership, coaching, mentoring, and work direction to

other Metrology employees and internal customers.

. Communicate effectively with supervisors and other departments

work load, priorities and issues to maintain the Calibration

Schedule.

. Assist with internal, external and supplier audits.

. Work on special projects as required, including validations,

compliance, and installation of equipment.

. Calibrate, verify, on site troubleshooting and repair equipment

for the chemistry business.

. Interface with outside vendors for calibration services and

contracts.

. Notify internal customers when calibrations are due.

. Maintain calibration database, advice custodians on preventive

maintenance categories and/or calibration intervals and procedures.

. Perform and analyze complex procedures on non-routine work using

various equipment and instruments.

. Maintain calibration documentation in compliance with the

manufacturing operation needs as well as regulatory and corporate

requirements

. Meet company guidelines for response time and service level.

. Assist and implement the development and performance of

calibrations of equipment and instruments to assure that all GMP

requirements are met.

Electromechanical Technician

May 1991- February 1998

Dade Behring / Glasgow, Delaware

. Performed necessary maintenance and repairs on all building and

medical diagnostics test equipment.

. Responsible for the reliability of equipment maintained by others.

. Checked and ensured all parts were available for an uninterrupted

maintenance capability and operations.

. Responsible for the electrical mechanical and technical aspects of

production.

. Ensured the continuous operation of the ACA and Dimension

departments in an efficient, high quality manner with minimum down

time and supervision.

References will be provided upon request.

Contact this candidate