Customer Service Sales

Daniel James Bass

***** **** ***. **. *****, CA 91935 (619) 339-

**** *******.****.**@*****.***

Objective: Challenging and rewarding career in the technology industry

Education: B.S. Computer Science: Networking

Cuyamaca & Grossmont Community College El Cajon, CA

2013

MBA

West Texas A&M Canyon, TX

2013

B.A. Business Administration: Management

San Diego State University San Diego, CA

2007

Business Skills: Technical Skills:

Fluent In Spanish Microsoft Word Suite

Marketing Outlook

Communication VM Ware Workstation

Self-Starter EASEUS Data Recovery

Training Team Viewer

Sales SUSE Linux Enterprise

Customer Service Windows 7 Administration

Multi-Tasking RAID HD Configurations

Entrepreneurship Home & Small Business Network Configuration

Self Motivated Adobe Photoshop

Professional Experience:

Computer Technician/Manager/Marketer

. Provided immediate solutions to customer needs

. Focused on data recovery, OS re-installation and

virus removal

. Built custom desktop computers based on the

specifications listed by the customers

. Set up and secured small wireless LAN environments

both for small businesses and

homes

. Self-marketed company and used many different avenues

to promote and present

solutions

. Offered quality services both above and beyond the

competition

. Diagnosed and fixed any problem related to the CPU, GPU,

PSU, Ram, HD (SSD/HDD), BIOS, Mother board, CD-ROM/Blue

Ray, CMOS, LCD, RAID, Sound Cards, NIC's, HD Audio,

Ethernet, & More

. Offered training services by the hour

. Configured and managed server/client database programs for

various different businesses

. Administered and installed Windows XP, Vista, and Seven

operating systems

. Aggressive marketing and referral based leads lead to

create large client base and over $4,000 dollars profit the

first month in business

Representative

. Responsible for self-management and meeting

enrollment requirements

. Handled telemarketing, special event presentations,

and independent outside marketing

. Always presented a professional, friendly & positive

manner to all students

. Developed & maintained sales techniques to show the

benefits of a technical degree program

. Helped students through both the enrollment process

and the financial aid process

Customer/Sales Associate

. Deliver excellent customer service and discovering

hidden needs

. Never let the customer walk out of the store without

satisfying their needs completely

. Provided training to new employees in operations,

sales, and product knowledge

. Trained in all aspects of products and services allowing

versatility and fit into any department

. Sold largest sale in store history of car audio equipment

and services totaling over $10,000 dollars

Sales Manager

. Entrusted to reach company monthly goals

. In charge of all aspects of the company including sales,

customer service, operations, inventory maintenance, and

financing

. Maximize sales by including such things as profitable

financing rates and extended warranty services

. Always received written positive feedback from

customers

. Made sure customers felt positive about working with me and

their purchasing decision

. Focused on driving profit while at the same time meeting

customer expectations

WORK HISTORY:

Owner/Operator Cabo-Tek Cabo San Lucas, Mexico

04/09-07/11

Representative ITT-Technical Institute San Diego, CA

01/08-04/09

Customer/Sales Associate Best Buy Santee, CA

03/07 -12/07

Sales Manager Baja Truck & Auto El Cajon, CA

01/04 -09/06

Interests:

Technology Stock Market

Computers Surfing

Statistics Poker

LinkedIn Profile: http://www.linkedin.com/pub/daniel-bass/37/5b6/3a

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