Customer Service Manager

Objective

To secure a position in an educational environment that will utilize my

education and experience in Early Childhood Education.

Education

North Harris Community College

****-****

Houston Texas

. Early Childhood Education Management courses 9 hours

. Early Childhood Education courses 12 hours

. GPA 4.0

. Director Qualification Standard 3200.A5 (no renewal required)

Experience

Private Employment

Houston, Texas

2003-2011 Early Childhood Educational Teacher

. Developed and taught kindergarten preparatory curriculum

. Ensured educational excellence throughout elementary grades by way of

instruction, support and supervision

The Children's Courtyard

Houston, Texas

2001- 2003 Campus Director

. Managed pre-school and afterschool programs

. Set and maintained budget and enrollment goals

. Developed summer activity program

. Initiated and completed self-study phase of N.A.E.Y.C. accreditation

. Trained Area teachers in N.A.E.Y.C. accreditation classroom standards

Kindercare Learning Centers

Houston, Texas

1998-2000 Team Leaders Coordinator

. Facilitate the district schools to achieve and maintain the highest

quality standards

. Create aesthetically appealing schools with educational enriched

classrooms

. Assist and advise district schools in the process of accreditation

. Develop programs to maintain and grow enrollment

1996-2000 Team Leader

. Mentor to school directors

. Special projects coordinator

. Liaison between school directors and area coordinator

. Expand goals and achievement programs for district schools

. Supervise training for area staff

1994-2000 Director

maintained all records to meet compliances, monitored all financial and

labor developments, trained and preserved quality staff, ensured

curriculum was consist, resolved customer service issues, set and

achieved goals to increase enrollment, teamed with area manager to ensure

the school was above expectations in all areas.

N.A.E.Y.C. accreditation

. 4-star vender Neighborhood Child Care Center

. Raised Occupancy by 40% in 4 months

. Created yearly event calendar of extracurricular activities for

district

1991-1994 Trainer for district childcare professionals

1987-1994 Pre-school Teacher

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