Sunil Patil
Johns Creek, GA - 30097
770-***-**** (R), 678-***-**** (C)
*******@*******.***
Summary:
Knowledge of SAP CRM .
* *** ***** ** ********** in configuration of SAP CRM projects including
Marketing, Sales, Service and web UI.
Well versed in configuring and customizing the key core concepts of SAP CRM
including, Master data, Order and Quote Management, Opportunity, Activity
Management, Lead Management, Marketing Planning and Campaign Management,
Telesales, IC Web Client and Win Client.
Excellent analytical skills, problem-solving ability, boldness to face
challenges and willingness to learn.
Fifteen Years of diverse work experience in Information Technology. This
includes Project Management, System Design and Analysis, Application
Programming, Database Administration, Networking, User Training and
Customer Support.
Working experience in Telemarketing, Finance, Sales and Petroleum, Medical
electronics industry.
Skill Sets:
ERP: SAP CRM 7.0 / 5.0
Languages: VB6, VB.net 2005, SQL, VC++, C, C++, Java
Operating Systems: Windows, Linux, Unix, Dos
Database Systems: SQL Server 2008/2005/2000/7/6.5, Ms Access, Oracle
Education:
SAP CRM Course
Diploma in Advanced Computing
MBA in Administrative Management
MSc in Physics with electronics
Professional Experience:
2
3 OLS Inc. / Onelink Inc. USA
4 Sr. Developer/Analyst/Dba
5 Apr 98 - present
6
OLS Inc is a telemarketing company which buys bulk airtime and make sales
through call center. This system interacts with customers, service
provider, billing company and marketing team in USA as well as
international. I am involved in developing and maintaining application as
well as database administration.
Responsible for installation, configuration and maintenance of SQL server.
Mainteined production databases with backup, security and recovery. Created
ER diagrams.
Did real time data replication on multiple servers. Analyzed and optimized
MS SQL Server production databases. Resolved database performance issues,
database capacity issues, replication, and other distributed database
issues.
Performed upgradation and migration of databases from Sql Server 2000 to
2005 and from 2005 to 2008.
Created users and their permissions, and all other database activities like
stored procedures, views, roles, trigers etc. Developed DTS packages to
extract, transform and load data into the databases from other databases
files.
Designed and developed automated interfaces for daily delivery and
processing of all customers call activities. These interfaces include
functionality such as leads generation tracking, records verification,
interactions with service provider, verifying incoming reports and making
data available for billing company.
Developed calling card application to enables multiple users to call
simultaneously, using multithreading functionality. This application is
developed using Visual Voice, Dialogic Platform, VB, Access and SQL Server.
Developed applications using Visual Basic 6, VB.net and SQL Server
2005/2008. Migrated some applications from VB6 to VB.NET
Help to managed company network, provided troubleshooting for customers,
and ensured efficiency of company-wide computer operations.
Provided production support for the databases and application issues.
Trained and gave guidance to junior members of the team.
Hexaware InfoSystems Ltd., India
7 Senior Programmer
8 Aug 97 - Feb 98
Project: Budgeting Software
Client: Allied Enterprises, Dubai
9 This application was developed for Finance/Sales Company. This involved
gathering and analyzing sales data and forecasting the business growth and
future business analysis.
10 Project was developed in VB5, Excel and Access as database.
Project: Allocation System
Client: Mearsk Oil Company, Qatar
This application was developed to maintain oil well related database and to
calculate oil wells performance including well up time, choking factor,
extracted oil and gas. Project was developed in VB5, Excel and Access as
database.
11 Elkon Pvt. Ltd., India
12 Developer
13 Nov 96 - July 97
14 Project: PC Based Audio Meter
Developed an application for an Audiometer. It consists of a PC hardware
interface and a software. Software generates various tones for testing. The
results of the tests, audio-grams, recorder output and other info
redirected to printer. Developed in C, C++, Windows SDK.
1 Software Mart India Ltd., India
2 Developer
3 May 96 - Sept 96
4 Project: Electronics Programming System
Developed an integrated system for broadcasting stations for booking and
scheduling of advertisement spots. The system used to scheduling of airtime
including reallocation of spots, and moving the spots before the air time
depending upon priority. Also developed billing process and statistical
analysis reports. Developed in Gupta SQL, SQL Base.