Customer Service Sales

MARGARET R. HARRISON

***** ****** ****, ***** ****, MD 21842 • 410-***-**** • *******@*******.***

SUMMARY

A seasoned professional with a unique bland of business leadership and educational expertise. Major

strengths in sales, planning, motivating, new concepts, educating, customer service and management

arenas. Outstanding communication and interpersonal skills with demonstrated ability to be innovative

and resourceful. High energy level, dedicated to meeting/ exceeding objectives. Adept at working as a

team member or independently. Proven ability to communicate with a wide range of multi cultural

people having diverse needs. Enjoys challenges and committed to the task at hand.

AREAS OF EFFECTIVENESS

• General Management • Strategic Planning • Sales/ Marketing

• Educating/ Training • Customer Service • Time Management

CAREER DEVELOPMENT / LICENSE / CERTIFICATIONS / AWARDS

Notary Public State of Maryland 2010

Licensed Realtor State of Maryland 2008

Maryland Permanent Teachers Advanced Certificate Grades 1st 8th

Who’s Who in American Education

Outstanding Elementary Educator 1999 2000, 2004 2005, 2005 2006

PROFESSIONAL EXPERIENCE

COCONUT MALORIE RESORT, Ocean City, MD 2008 2011

Administrator Sales/ Marketing

• Executed the sale of deeded property

• Settled/ notarized deeded property contracts

• Trained/ supervised marketing representatives

• Employed successful marketing strategies

BALTIMORE CITY PUBLIC SCHOOLS, Baltimore, MD 1973 2004

Educator/ Staff Developer

• Planned, wrote, and implemented content specific curriculum

• Provided guidance to grade level team as Team leader

• Developed and presented workshops/ mentored new and veteran staff members

• Taught graduate level “Performance Learning Systems” courses

MARGARET R. HARRISON

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• Recruited, trained, and supervised teacher tutors

EDUCATION

MS, Education, Supervision and Management, Loyola College, Baltimore, MD 1981

BS, Elementary Education, Towson University, Towson, MD 1973

Accredited Real Estate Professional, Coldwell Banker University Mid Atlantic 2008

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