Customer Service Manager

LAURA SOLOMON

*** ********** ***** 201-***-**** (H) 201-***-**** (C)

River Vale, NJ 07675 ********@*****.***

SUMMARY

Delivered placement solutions to hiring managers at one of the largest

pharmaceutical companies in the industry and managed the needs of

contingent workers. Thrive in a fast-paced environment; streamlining

procedures via database design and management, providing prompt, accurate

and efficient results.

EXPERIENCE

Kelly Scientific Resources, Pearl River, NY

Onsite Manager/Recruiter for Pfizer Pearl River Site (formerly Wyeth)

2006-2010

. Responsible for the placement process and management of scientific

contingent workers at the Pfizer client site.

. Partnered with the client to meet their needs for contingent

professionals, ensuring excellent customer service in an accurate and

timely manner.

. Developed and maintained relationships with personnel, including

managers, associated support staff and contingent workers.

. Worked with hiring managers to define open order job specifications

and identify the ideal candidate profile.

. Planned comprehensive sourcing strategies and followed through to

screen and submit a highly qualified and diverse pool of candidates

to meet client requirements.

. Served as contact person for the candidates and hiring managers, and

coordinated the entire requisition process from interview to offer

letter.

. Maintained accurate documentation on all candidate and client

interaction and ensured the information was updated regularly in the

applicant tracking system.

. Communicated offers to candidates and served as initial point of

contact for assignment related questions.

. Initiated the pre-employment process including background screening

and drug testing ensuring compliance with all federal and state

regulations.

. Trained all new employees and conducted initial on-boarding

orientation to the site.

. Conducted performance measurements and proactively identified

potential issues and provided resolutions.

. Managed daily issues such as site badge extensions, compensation,

time sheets, time off requests, work eligibility, injuries etc.,

maintaining all sensitive and confidential information in a

professional manner.

. Built candidate pipeline for specific skill sets, networking to

develop relationships and gain referrals.

Highlights:

. Wrote a customized database application to streamline the process

of managing the onsite temporary employees.

. Nearly doubled the number of temporary employees and exceeded the

projected GP by 45% during first year with Kelly.

. Received consistently high service ratings from hiring managers

while filling over 260 positions with a 75% rate of completion in a

three-year period.

SKILLS

. Excellent organizational and decision-making skills with the proven

ability to multi-task.

. Strong communication (verbal and written) and interpersonal skills.

. Able to work a flexible schedule based on business demands.

. Excellent computer skills.

PREVIOUS EXPERIENCE

Barr Labs, Technical Affairs Department, Pomona, NY (Through Kelly

Scientific)

LIMS Template Builder 2005-2006

. Created drug templates for lab information management system

(LIMS), in support of effort to automate sample testing and create

a central database of QC, R&D and stability information.

. Created specification documents using GXPharma software

Wyeth, Chemical Information Sciences Department, Pearl River, NY (Through

Kelly Scientific)

Chemical Information Analyst 2005

. Chemical structure drawing.

. Data registration and correction in internal databases.

. Verifying biological data internally and via the Internet.

SeniorNet Computer Learning Center, Tenafly, New Jersey

Program Administrator 1997 - 2004

. Managed a senior adult computer education program.

. Developed and maintained Microsoft Access Database to track

students.

. Developed curriculum and training material for use in classes.

. Supervised 40 volunteer instructors and coaches.

SOFTWARE

Microsoft Office, Peopleclick, Staffnet, Kenexa Recruiter, Bullhorn,

Insite/Fieldglass

EDUCATION

MS, Computer Science, Stevens Institute of Technology, Hoboken, New Jersey

BS, Chemical Engineering, Carnegie Mellon University, Pittsburgh,

Pennsylvania

References furnished upon request.

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