Management Software Engineer

ASHRAF JAHANGEER

***** ****** ******* . ******* ** 94536 . 510-***-**** .

******.*********@*****.***

I am seeking a hands-on senior management position in the IT industry. I

have more than ten years of experience in design, development, and leading

implementation of technology solutions. My strengths include leadership &

mentoring, offshore setup & management, and a solid technical background

EDUCATION

MBA in Technology Management 2007-2010 University of California, Davis

MS in Computer Science 2000-2003 University of Tennessee, Knoxville

BE in Computer Science 1994-1998 National Institute of Technology, India

QUALIFICATION SUMMARY

. Experience in leading large teams (20+) on mission critical systems

. Running high-performing engineering teams, with the ability to juggle

multiple simultaneous projects at various scales and stages of completion

. Extensively use agile and rapid application development methodologies

. Strong foundation in analysis, design, and development of software

solutions using object-oriented methodology on .NET and Java platform

. Working knowledge of concepts like software as a service (SAAS), service

oriented architecture (SOA), search engine marketing (SEM), and cloud

computing

. Technical expertise in web technologies like JavaScript, CSS, Ajax,

XML/XSL, SOAP/REST, and jQuery

. Managing offshore groups in India and Mexico; ability to recruit, manage,

and retain top-talent both for onsite and offshore teams

. Responsible for capacity planning and scheduling initiatives; set up

yearly goals and objectives of the team to be aligned with company

initiatives

PROFESSIONAL EXPERIENCE

Development Manager - Sales and Marketing Esurance Inc. Dec 2010-Present

Responsible for maintaining www.esurance.com and customer flow application

which helps the user walk through the quote and policy purchase process.

Managing a 25 member development team including 10 onsite and 15 offshore

direct reports; sales and marketing team implemented over 100 projects

within a period of 6 months

. Maintain suite of Esurance services including internal sales agent

application, email management, and partner web service

. Drive the SEO and customer experience optimization initiatives

. Represent team to senior management to prioritize and establish roadmaps

that are both customer centric and also deliverable

. Work closely with business counterparts to define requirements and

services for the company's quote and purchase applications

. Work closely with product management, project management, and support

teams to deliver effective solutions

. Responsive to critical customer issues and assist other Esurance support

teams to meet the agreed service level agreements

. Deal with employee relations and performance issues in an appropriate

fashion - including recognizing positive behavior as appropriate, and

dealing with performance issues in a timely and constructive manner

Development Manager - Back Office Applications Esurance Inc. Oct 2008-Nov

2010

Led the company back office applications team consisting of 10 direct

reports including 3 on-site and 7 offshore resources; built and mentored

the offshore development team in India. Back office team implemented over

150 projects within a period of 2 years

. Spearheaded setup of corporate-wide business intelligence reporting

portal; planned the migration of 500 legacy reports into the portal

. Designed corporate Intranet; customized open source content management

system with 30% cost efficiency over buying off-the-shelf software

. Implemented bid management system for direct marketing; saved at least

$2500 per month for the company by developing the system in-house

. Designed data entry and reporting system to capture and measure call

center productivity

. Led the initiative to replace third party SDN (Specially Designated

Nationals) management software with in-house product

. Developed REST based API for vendors to interface with Esurance employee

data

Senior Application Developer Esurance Inc. Jul 2007-Sep 2008

. Created out of the box service management ticketing system that could be

customized for various departments

. Designed IT project management application to track and measure software

releases; imported ten years worth of data from excel sheets into the web-

based system

. Designed data warehouse jobs and created monitoring systems to track

vendor data transfer processes

Application Developer Esurance Inc. Jan 2006-Jun 2007

. Created web service clients to pull daily bid reports from major search

engines

. Developed tools for SOX compliance team to audit HR systems for security

and access level privileges

. Built customer retention software tools; involved in training the

customer specialist team

. Developed a company wide paid time off system and integrated with

Ceridian to manage employee payroll

Software Engineer InRAD LLC Aug 2003-Dec 2005

. Major contributor to the research, design and development of a National

Institute of Standards and Technology (NIST) funded automated knowledge

discovery system (AKDS); AKDS provided capability to organize information

and generate a domain-specific ontology that drives the search process

presenting the user with a complete, current, and clear visibility of

desired information

. Worked at the core of a team that implemented an information management

system, funded by the National Science Foundation (NSF); the system

focused on building user models on the basis of user interaction with

search systems and using those models to learn and improve search results

Software Engineer Satyam Computer Services Limited Aug 1998-Jul 2000

. Involved in design and development of several web applications using Java

and ASP

CONSULTING EXPERIENCE

Management Consultant StrataScale Jan 2010-Apr 2010

Assessed and helped plan StrataScale product and market entry for its

upcoming cloud storage product

Analyzed the current cloud storage market to recommend a set of desirable

product features

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