Customer Service Manager
Resume:
Mary Jacqueline Haas
Bowie, Maryland 20715
********@*****.***
EDUCATION:
. Anne Arundel Community College
Dates Attended: Fall 2003-Spring 2004
Degree Earned: Associate of Arts
JOB EXPERIENCE:
. Database Specialist, National Association of County and City Health
Officials (NACCHO) - 2007 to 2011 - Duties include:
o Providing data to staff by writing and running queries, both
within netForum itself and on the backend of the database
through SQL-coded queries.
o Using the interface to find and update data, run queries, and
create records.
o Modifying and creating forms, both in the interface itself and
in the public 'eweb' portion, to add or remove fields, to
reformat the design, and/or to change field visibility or other
metadata.
o Modifying and creating wizards in netForum to link forms
together.
o Creating new fields in the database to meet new data collection
needs.
o Assisting in and sometimes managing requirements gathering for
new database development.
o Managing database development projects when that development is
to be done by consultants: informing staff of time and resources
needed, staying in contact with consultants to match progress to
the schedule, testing the beta version of the development to
identify bugs and deviations from requirements and ensuring that
they are resolved, and especially support to staff after
development has ended and the product is in use.
o Assisting in development of procedures and the style guide for
use of netForum.
o Assisting in the upgrade of netForum (from 2.1 to 2.2) by
testing various custom features to ensure that they still
function properly in the upgraded environment, and communicating
with our database provider directly to apply a service pack to
multiple environments without an interruption in service.
o Performing training sessions for staff and other users on basic
netForum functionality as well as in more depth to meet
individual departments' needs.
o Participating in clean-up efforts to ensure consistency and
reliability of data, as well as comparing our listed contact
data for local health departments to those listed by the state
health departments and/or our partner organizations.
o Serving as a knowledge resource to various staff for issues
having to do with past membership activities and structure, the
netForum database's table structure and capabilities, and the
types of data that we currently collect.
o Providing support to staff and to members and other external
users of netForum in many capacities: from assisting staff in
setting up a custom application to providing technical support
to staff and users, to serving as a customer service
representative to customers for the online bookstore and making
updates to an individual or organization's listed information.
. NACCHO Office Assistant - 2006 to 2007 - Duties include:
o Answering all phone calls and direct them to the appropriate
parties, and greet all visitors.
o Sorting, logging, processing and distributing all incoming mail,
faxes, packages, and checks, entering the latter into a central
database.
o Monitoring all office supplies, and placing orders in order to
keep the supply consistent with the office's needs.
o Composing written communications to clearly and concisely relay
information to staff as well as to external contacts.
o Assisting in ensuring the information in the Super Database is
complete and correct, preparing basic queries as needed.
o Coordinating all aspects of the online bookstore payments.
o Responding to customer queries about bookstore orders, and about
accounts/passwords.
o Uploading the bookstore's daily inventory and status reports,
and generating a report of the daily activity.
o Miscellaneous administrative tasks as needed.
. Long & Foster Realtors Receptionist/General Office Assistant - 1999 to
2006 - Duties included:
o Answer all incoming phone calls and direct them to the correct
party.
o Greet all clients.
o Make showing appointments for our listed properties.
o Sort and file property information thus making sure the
information is up to date.
o Process incoming mail and faxes.
o Process and file listings, contracts and settlements.
o Reproduce and collate forms and documents, and assembling
contract and recruiting packages.
o Miscellaneous administrative tasks.
COMPUTER SKILLS:
. Type 75 wpm.
. Proficient with:
o Adobe Pagemaker
o Adobe Photoshop
o FTP programs
o HTML Coding
o Internet search tools and databases
o LexisNexis
o Microsoft Access
o Microsoft Excel
o Microsoft Power Point
o Microsoft Publisher
o Microsoft Reporting Services
o Microsoft Word
o netForum Association Management Software v. 2.2
. I am very familiar both with the user interface and all its
associated functions and the database backend in SQL Server
2005, as well as the myriad table links connecting the
various data and the nature and scale of data it currently
contains.
o SQL database manager
o Web service creation
REFERENCES:
References are available upon request.
SALARY REQUIREMENTS:
My salary requirement is flexible based upon the total compensation
package.
MOST RECENT SALARY:
$45,000 per year.
Contact this candidate