Engineer Quality Assurance

THOMAS C. PROUDFORD

*** ****** **** **

THOMPSON RIDGE, NY 10985

845-***-****

**********@***.**.***

CAREER OBJECTIVE

To work in a computer system environment as an IT Engineer, installing,

analyzing and troubleshooting the client/server and infrastructure

components.

EMPLOYMENT HISTORY

Thomson Reuters - New York, New York

Senior Systems Engineer:

. Performed escalation-level analysis of market data systems,

troubleshooting all client/server configurations and in-depth

communications analysis using Network General's Sniffer Pro packet

analyzer.

. Installed and configured 'Reuters Data Feed' servers in client market

data environments.

. Installed and configured Microsoft's Real Time Communications proxy

servers to support instant messaging along with the logging server and

its associated SQL Database. In addition, custom configured the

proxies to operate in a Load Balanced environment.

Keane Inc., Fishkill, New York

Network Monitoring Engineer:

. Installed AIX v4.3.x Operating System on RS-6000 servers and

maintained security/maintenance level upgrades.

. Installed and configured Tivoli Netview, a tool used to monitor IBM's

critical internal network servers.

. Captured and analyzed TCP/IP traces to troubleshoot server-to-server

communication problems and determine protocol/port usage to assist in

firewall access.

. Installed and configured Lotus NotesView, a mail usage and

availability monitoring tool.

Reuters America, New York, New York

Systems Engineer:

. Installed IBM RS-6000 Unix Servers, along with the upgrading of the

hardware and software

. Troubleshot TCP/IP Network problems

. Interfaced with Firewall Engineers to determine the correct port

parameters necessary for security

. Reviewed the bandwidth parameters of workstations and servers with LAN

Engineers for loading impact of new services

. Installed and configured Netblazer ST Routers used for remote PPP and

SLIP workstation applications.

. Configured Servers for Gateway operation via gate daemons for both

static and dynamic situations.

. Interfaced with WAN communication modems and associated equipment.

. Troubleshot LAN connectivity problems with cable testers.

. Installed /troubleshot serial interfaces (RS-232) for terminals,

printers.

. Created preliminary Network drawings for separate communication

networks attached to a WAN.

. Used a datascope for the capture and analysis of 3270 BI-SYNC protocol

problems between servers and mainframes.

THOMAS C. PROUDFORD 2

Quotron Systems, New York, New York

Technical Support Engineer:

. Installed and troubleshot 68000 Unix-based systems and communication

links.

. Assisted Field Engineers on special project installs.

. Troubleshot T-1 communication cabinets.

. Wrote Technical Documents for field repair procedures on new products.

Thomas Brown HVAC Systems, Astoria, New York

Computer Control Technician:

. Configured, Installed and troubleshot a computer controlled HVAC

installation for Pan AM airways at JFK Intl.

United States Marine Corps

Communications and Navigation Technician:

. Installed and troubleshot identification, navigation and communication

systems on the F-4 Phantom jet fighter.

. Responsible for training and technical documentation for all new

system upgrades.

. Performed Quality Assurance checks on all installs, upgrades and

repairs.

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