Customer Service Technical Support

Jesus Daniel Alvarez

**** ******** **** **, *** 1417, Houston, TX 77082

954-***-****

**************@*****.***

Objective: To obtain a position at the Company where I can maximize my information technology

skills, quality assurance, and training experience.

Summary

Prior military service. Determined hard working technical support representative with 3 years of

experience in the customer service/technical support industry at Teleperformance which provides

customer service for several companies in the technology field worldwide. Constantly recognized

for being punctual; ability to work under pressure and for resolving software issues for regular

customers and businesses in short time and with efficacy. Also worked with various Citrix

databases. Ultimate goal is to get IT PM certified.

Key Qualifications

• •

Software Troubleshooting. Bilingual

English/Spanish.

• •

Internet Connectivity troubleshooting. Network setup.

Experience

2014 Deskside support representative at IBM. Houston, TX.

• Point of sale (POS) troubleshooting, installation and maintenance of (Workstations,

registers, scanners and printers) at Best Buy.

2014 IT support analyst at Distribution NOW headquarters. (Oil and Gas). Houston, TX.

• IMAC (Install, Move, Add and Change) service. (Computers, monitors and wireless

printers).

2009 – 2011 Technical support agent at Geek Squad. North Lauderdale, Fl.

• Software troubleshooting.

• DNS, LAN/WLAN configuration.

• Antivirus installation.

• Virus removal.

• Hardware installation (Printers, scanners).

• Adding internet capable devices to an existing home network ( wireless printers, video

consoles, cellphones, iPods, tablets)

• Troubleshooting and installation of routers and modems.

• Remote assistance.

• Network security configuration.

• Over the phone technical support.

• Communicate with customers and asses the gravity of the issue and if it can be fixed over

the phone, via remote assistance or in store.

2008 - 2009 Technical support agent at Comcast. North Lauderdale, Fl.

• Internet connectivity troubleshooting.

• Network troubleshooting.

• TCP/IP configuration.

• Take inbound calls from customers in need of technical support.

• Network setup.

• Create tickets when issues can’t be fixed over the phone and send them to tier 3 network

department.

Education

Colegio Universitario de Administracion y Mercadeo. (CUAM).

(Marketing and Administration College).

• Degree attained, International Trade and Customs/Customs Administration. 4-year degree.

• U.S equivalence: Three years of undergraduate study.

• Currently studying for CompTIA A+.

Personal References

Julian Cubides

• ******.*.*******@****.***

• Maritime enforcement at United States Coast Guard. Charleston, SC.

• 954-***-****

Rodolfo Mariano

• *********************@*****.***

• Insurance agent at Allstate. Lauderhill, FL.

• 954-***-****

Anna Maria D’Aiuto

• ********@*****.***

• Licensed mental health counselor at South County Mental Health Center. Delray Beach,

FL.

• 954-***-****

Professional References

Phil Patterson Jr.

• ****.*********@***************.***

• Manager trainer at Teleperformance. North Lauderlade, FL.

• 954-***-****

Michael Sutherland

• ******@*******.***

• Support engineer at Teleperformance in Microsoft account. North Lauderdale, FL.

• 954-***-****

Kim A. Bengtson-Minnick

• ********@**.***.***

• Service Delivery Manager / TSM Mobility & Workplace Services at IBM. Seattle, WA.

• 206-***-****

Contact this candidate