Customer Service Pharmacy Technician

Location:

Posted:

January 11, 2015

Stephanie Mays

Cell: 281-***-**** - ***************@*****.***

P rofessional Summary

Licensed Pharmacy Technician in Texas with 22 years of retail pharmacy experience. Self-starter

with extensive knowledge of Medicaid and Medicare procedures as well commercial Insurance, excels at teamwork, conflict

resolution and making sound decisions under pressure.

Confident Staff Pharmacist flexible in quickly mastering new technologies and information systems. Empathetic and

intuitive during client interactions and adept at building trust and strong customer relations.

Licenses

Certified Pharmacy Technician.

In good standing with the Texas Board of Pharmacy

S kill Highlights

Expert understanding of Medicare and Medicaid Pharmaceutical distribution familiarity

processes Pharmaceutical storage awareness

Strong background in FDA drug safety guidelines Counting and pouring expertise

Excellent telephone etiquette Hospital and retail pharmacy professional

Exceptional patient care and interaction Drug utilization review

Drug distribution professional

P rofessional Experience

Head Pharmacy Tech

June 1992 to Current

WalMart Pharmacy - Houston, Texas

Communicated directly with doctors' offices via telephone, fax and email. Entered new patient profiles and prescriptions

into medication input software system. Provided friendly customer service at prescription drop-off and pick-up

counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and

pharmacists. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors

and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Accurately

Recorded compounded products and prepared appropriate labels.

E ducation and Training

Associate of Science: Nursing

University of New Orleans - New Orleans, LA, US

Coursework in Nursing. Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law.