Customer Service Manager

Laura M. Ludemann

*****@********.***.***

*** ****** ** • Warrensburg, MO 64093 • 850-***-****

EDUCATION:

The University of West Florida: Pensacola, FL

Bachelor of Science in Interdisciplinary Information Technology-Networking and

Telecommunications, Expected December 2011

Certificate in Web Technology-Computer Science, May 2011

Certificate in Technology Systems Support, Expected May 2011

Cumulative GPA: 3.99

Relevant Coursework: Java, C++, Database Systems, Internet Programming, Web Design for

eCommerce, Multimedia Applications, Site-based Networking, Visual Programming, Web Server

Technology

Central Community College: Grand Island, NE

Associate of Applied Science in Business Administration, December 2005

Cumulative GPA: 3.69

Relevant Coursework: Microcomputer Applications, Microcomputers in Management, Intermediate

Microsoft Integration

OBJECTIVE:

To utilize and further develop my technological, communication, and business skills to become a

valuable member of a strong and innovative Information Technology team.

SKILLS:

Computer: Java & C++ Programming Languages/JGrasp; CSS, HTML, XHTML, PHP, Flash;

WinSCP; SQL*Plus/Oracle, PuTTY, UNIX; Microsoft Windows 95, 98, 2000, XP, Vista, 7; Microsoft

Office Suite (Word, Excel, Access, Paint, PowerPoint) 97, 2000, XP, 2003, 2007; Microsoft Visio

2007

Other: Excellent written/verbal communication skills, effective team member, able to multitask in

fast-paced environment, goal/results-oriented, persistent, motivated to succeed.

EXPERIENCE:

Rose Glass & Exhaust Pros Grand Island, NE June 1999-June 2003

Office Manager: Planned and implemented computerized bookkeeping system to include purchase of

hardware/software, elimination of paper-based payroll, creation of customer database, transfer of

paper billing data to electronic storage, and training owner/manager on the system.

West at Home Warrensburg, MO August 2007-January 2009

Customer Service Representative: Conducted troubleshooting via telephone for Virgin Mobile

customers, resolved billing disputes, assisted in new account activations, instructed customers on use

of various mobile phones and applications.

ACTIVITIES & INTERESTS:

• Phi Theta Kappa Honor Society: Member 2002-03

• Phi Theta Kappa Alumni: Member 2003-04

• Phi Kappa Phi Honor Society: Member 2011 to present

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