Customer Service Sales
Resume:
STEPHANIE GOVERNALI
Califon, NJ 07830
**********@*******.***
OBJECTIVE
To obtain a challenging position in S ALES/MARKETING requiring a top-performing sales executive with
excellent presentation skills, a strong customer focus, and a consultative approach to business
development.
VA L U E O F F E R E D
Strategic Sales and Marketing Consultative/Solution Selling Client Relationship
Major Account Management Business Development Strategic Partnerships
Presentations and Training Strategy Development Territory Management
PROFESSIONAL EXPERIENCE
GOGO Worldwide Vacations Ramsey, NJ
Business Development Manager Apr – Dec 09
Responsible for overall sales efforts for top producing travel agency accounts in the nation’s highest
producing territory.
Developed and maintained relationships with high revenue accounts, preferred suppliers and agency
associations.
Planned and executed all aspects of workshops, training seminars, trade shows and industry related
events.
Attended industry and consumer trade shows to promote business.
Generated direct sales from cold calling, product power point presentations, social networking, face to
face meetings, agency trainings and grass roots marketing.
Impacted the number of bookings by servicing, educating, motivating and building relationships in a
proactive, professional manner at the travel agent levels.
Sandals, Beaches & Royal Plantation Resorts Miami, FL
Business Development Manager Dec 05 – Apr 09
Developed strategic plan and grass roots marketing strategies to grow and develop business in niche
markets.
Responsible for overall sales efforts for all travel agency accounts within territory.
Planned and executed all aspects of educational workshops, training seminars, trade shows and
industry related events.
Worked with magazine, newspaper, radio and TV to advertise travel agency in-store consumer events.
Generated direct sales from cold calling, monthly product power point presentations, face to face
meetings, social networking and workshop trainings.
Planned and hosted familiarization trips to product destinations, both self initiated or office mandated,
for travel agents, tour operators, and other industry professionals.
Responsible for developing and maintaining relationships with high revenue accounts, preferred
suppliers and agency associations.
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Continued
Impacted the number of bookings by servicing, educating, motivating and building relationships in a
proactive, professional manner at the travel agent, tour operator, and tourist board levels.
Assisted accounts in developing effective marketing plans to reach booking goals.
Served as company spokesperson at nationally held events and industry trainings.
Founded National Partnerships with numerous organizations.
Selected as a National Brand Ambassador for Luxury Resort Brand.
GT&S, INC. Allentown, PA
Sales Support Sept 04–Nov 05
Acquired distributor network for new medical product TXO2 by cold calling and marketing product to
potential distributors nationwide.
Assisted Customer Service and Inside Sales Teams with order placement using AS400 and work
overflow.
Managed fax and internet programs to include reporting, order placement and problem resolution.
Responsible for monitoring and updating vendor pricing on a monthly basis and vendor price increases
as warranted.
Monitored, tracked and reported sales incentives and programs for employees.
Miscellaneous projects as assigned by management.
BOC Gases Lebanon, NJ
Customer Service Specialist Dec 97 – Aug 04
Responsible for providing SAP training and assistance to customer service team during transitional
period.
Aided in the development of new hire training material as a subject matter expert for all special gases
materials.
Developed new processes and procedures for customer service department as a member of the Process
Issues Resolution Team during SAP implementation.
Responsible for continuation training, coaching and development of Special Gas product knowledge
skills of area teams.
Assisted team members with special orders, pricing, product knowledge, etc.
Processed quotes and sales orders for key accounts nationwide.
Generated, managed and completed every order received.
Interacted with plants and delivery depots to coordinate delivery schedule to achieve customer
satisfaction.
Provided resolution to complex specialty gas customer’s issues, problems and inquiries.
Responsible for communicating plant capabilities, lead times and delays to key accounts.
E D U C AT I O N
Rutgers State University, School Of Business Camden, NJ
Certificate Sales & Marketing Management 2010-2011
Certificate Project Management
Raritan Valley Community College North Branch, NJ
Liberal Arts Major 1998
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