Customer Service Manager

PAUL GAGE

**-** ***** ******, ****** Neck, NY ***62 718-***-****

Email: ************@*****.***

FACILITIES/OFFICE SERVICES MANAGER

__________________________ SUMMARY OF QUALIFACTIONS

_________________________

Dedicated and versatile professional experienced in team leadership,

customer satisfaction, and cost management. A manager, who possesses

excellent communication skills, leads by example, is detail oriented, and

profit and loss conscious. Proven ability in project management, planning,

and organizing work operations to maximize efficiency and effectively

utilize time, equipment and personnel. Capable of networking with cross-

functional departments to provide project status, ensure quality control,

timely task completion, and client satisfaction. Possess the ability to

successfully develop and motivate staff through open lines of communication

to work cooperatively and within company guidelines to achieve common goals

and expectations.

______________________________ AREAS OF EXPERTISE

____________________________

V Human Resource Management ( Customer Relations

V Leadership and Team Building ( Time Management

and Project Management

V Setting Goals and Expectations ( Establishing

and Implementing Procedures

V Problem Solving and Decision Making ( Provide

Training and Employee Evaluation

_______________________________ PROFESSIONAL EXPERIENCE

_________________________

Manager, Claims Control/Office Services, The Garden City Group, Inc.,

Melville, NY August 2000 - April 2011

. Managed staff and office services in a fast paced, high volume mail,

scan and copy center for a leading claims administration company.

. Responsible for negotiating lease and maintenance agreements for

office equipment, created purchase orders for supplies, and

coordinated project mailings with print vendors.

. Worked closely with project managers and client contacts to plan and

implement project guidelines, and respond to customer service issues

. Oversaw and coordinated facilities issues that included staff

relocation, resolving HVAC issues with building management, cleaning

services, pantries, garbage removal, and recycling programs.

Account Operations Manager, Bowne Business Solutions, NY, NY

February 2000 - August 2000

. Served as a liaison between Bank of America Administrator and Bowne to

improve client relations, streamline procedures and improve

productivity while managing their mail services department.

Facilities/Customer Services Manager, Productivity Point International, NY,

NY March 1990 - December 1999

. Responsible for overseeing and coordinating all company renovations,

resolving HVAC and plumbing issues, staff relocation, maintaining

safety and fire codes, and cleaning services.

. Teamed with Sales and Training Managers to increase new business.

Tripled sales within two years by upgrading classrooms, initiating

promotional pricing, and a renewed dedication to customer service.

. Lowered vendor and operating expenses by developing new vendor

relationships and negotiating new lease agreements.

Customer Service Supervisor, United States Postal Service, Bellmawr, NJ

1980 -1990

. Promoted through the ranks to Supervisor, overseeing twenty employees

in all retail and delivery operations.

_________________________________ EDUCATION

_________________________________

Gloucester County College, Sewell, New Jersey

A.A.S Degree, Marketing and Management[pic]

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