Manager Process

MILLIE C. PORTER

***-** ***** ****** *********, NEW YORK 11413 TEL. 917-***-****

E-MAIL: *********@***.***

PFIZER: MEDICAL INFORMATION/FULFILLMENT 10/1/07 - 2010

This position process all incoming mail, faxes and undeliverable mail, plus

monitors electronic fulfillment such as e-mail or faxing. The incumbent at

many times works independently with little supervision and be able to

recognize what is needed, set priorities, establish high quality work

standards and be flexible with changing business demands.

RESPONSIBILITIES:

. Assemble response packages for mailing, include additional hard-copy

enclosures as indicated and forward to mailroom for processing.

. Process incoming white mail and faxes by scanning, creating cases and

maintaining electronic files.

. Process returned mail and designate as undeliverable in the Inquiry

Management System.

. Monitor queues for failed faxes, e-mail, and other electronic

fulfillment and reprocess as specified in Standard Operating

Procedures.

. Locally print packages for priority shipment and fax requests.

. Maintain inventory and order supplies required for the fulfillment

process to ensure adequate supplies and on hand to fulfill response

packages.

. Participate in the creation of and ensure adherence to Standard

Operation Procedures (SOP's) and other corporate or departmental

quality standards.

AXA EQUITABLE FINANCIAL SERVICES; NEW YORK, NY 2000 -

9/2007

ANALYST CASH CONTROL DEPARTMENT

. Open DHL packages and confirm the contents in package to Rep

transmittal if no transmittal is in package. Each morning open vault,

take out overnight checks & certificates.

. Make up transmittal with content on if there is a discrepancy,

immediately escalate to team leaders. Prepped paperwork to be

scanned. Index, all checks, certificates and other paperwork.

. Pulled all transfer for transfer department and pulled re-scan

applications.

CITIBANK, N.A.; NEW YORK, NY 1985 - 2000

CLERK, MAIL DISTRIBUTION DEPARTMENT

Perform diversified clerical duties associated wit receiving and logging in

packages delivered via FedEx, Airborne Express, UPS, etc. Also verify

signatures on wire transfers, verify balances, and run tapes on monies to

be deposited to accounts. Mail out credit cards and checkbook re-orders,

either via registered mail, regular ground mail or UPS. Operate postage

meters.

COUPON COLLECTIONS TEAM, CITIBANK MONEY CENTER 1997 - 1998

Processed incoming mail for coupons and student loans; verified and proofed

approximately $30,000 in bearer bond coupons, coded and entered information

into computer to be mailed to paying agents, and posted figures for end of

day proof. Verified check and balance payments to ensure proper credit for

student loans. Received superior Performance rating and was commended for

excellent attendance and punctuality.

CURRENCY EXAMINER, CITIBANK MONEY CENTER 1996 - 1997

On daily basis, counted, verified and proofed approximately $3.1 million in

incoming currency for counterfeit or mutilated bills. Also verified

canceled food stamps.

SAFE DEPOSIT MANAGER/SAFE DEPOSIT ACTION TEAM 1985 - 1996

Coordinated closing of 7 retail branches. Send out 30-day letter to

customers to collect past-due balances. Prepared all documents for

transfer of safe deposit box contents to other branches, scheduled

appointments and referred customers wishing to open boxes at other

branches.

. Successfully acted as liaison between closing branches and safe

deposit customers, resulting in 30% customer retention rates at new

branches.

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