Quality Assurance Management

TAMIKA Y. SMITH

**** ***** ***** • Suwanee, Georgia 30024 • *********@*******.*** • 678-***-****

QUALIFICATIONS SUMMARY

Highly personable Claims Processor with years of experience in bankruptcy, account management, sales, and

call-center operations.

Talent for prioritizing, multi-tasking and completing assignments in an orderly manner.

Demonstrated ability to transition with ease when taking on more responsibilities.

Effective interpersonal, communication, and time management skills.

Proficient with Outlook, Microsoft Office Systems, BMS, BPTM, Vendor Scape, and LPS.

EDUCATION

Business Management/Accounting Program 2010 - Present

DeVry University, Duluth, Georgia GPA 3.1

Accounting Program 2006 - 2007

Lakeland Community College, Kirtland, Ohio GPA 3.0

Associates of Applied Business Management 2004

Cuyahoga Community College, Cleveland, Ohio GPA 3.0

Business Management /Accounting Program 1995

University of Akron, Akron, Ohio GPA 3.4

PROFESSIONAL EXPERIENCE

PROMMIS SOLUTIONS – Atlanta, Georgia 3/2009 - 6/2011

Bankruptcy Processor

• Created file folders, analyzing each file for accuracy, then documenting and update the Bankruptcy System

with all information.

• Delegated work to co-workers and assisted in creating a workflow to get additional needed documents in a

timelier manner.

• Prepared Proofs of Claim by calculating attorney fees/costs, inspection fees, late fees, payments, BPO's,

escrow shortage and suspense that should be included in the claim.

• Prepared payoff and reinstatement quotes as requested by clients and debtor’s attorney.

MOLD MASTERS - Mentor, Ohio 7/2000 - 10/2008

Quality Assurance Associate

• Assembled and finished patterns for aircraft components.

• Quality Assurance for shipping and receiving.

• Selected to train and coach new hires.

STERIS CORPORATION - Mentor, Ohio 10/2006 - 3/2007

Help Desk Coordinator

• Diagnosed and resolved technical issues from agents.

• Effectively delegated work orders through information systems to appropriate personnel.

• Reimaged computers and installed hardware and software.

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