Management Software

TERESA A ROBINSON

**** ****** **** *****, *********, MO 63042

******@********.***

314-***-****

http://www.linkedin.com/in/teresaarobinson

SUMMARY OF QUALIFICATIONS

Project leadership expertise Excellent communication skills

Customer oriented Problem solver

Virtual communication specialty Risk management aptitude

Analysis and reporting experience Release management knowledge

EXPERIENCE

CITY OF RICHMOND HEIGHTS, Richmond Heights, MO

May 2011 - August 2011

Business Analyst (May 2011- August 2011) - Developed protocol and

documentation for greenhouse gas (GHG) emission inventory. Identified

sources of GHG to develop baseline inventory. Learned International

Council for Local Environmental Initiatives (ICLEI) software to quantify

baseline GHG. Worked with various groups to obtain information, analyzed

results and developed recommendations. Wrote report, communicated results

to staff.

THE BOEING COMPANY, St Louis, MO

January 2001 - April 2010

Project Analyst (January 2009-April 2010) - Implemented multiple software

projects on time and under budget; document administrator super user

diagnosed problems and directed help desk tickets to resolution;

administered and maintained online software migration software; mentored

peers on CMMi audit process; summarized documentation and improved existing

processes.

Migration Coordinator (October 2008-January 2009) - Successfully

coordinated multiple software configuration management implementations

crucial to year end accounting close; administered documentation

verification following industry processes.

Change Management Administrator (January 2006- October 2008) - Developed,

administered, and maintained Enterprise Financial Consolidation software

configuration management process; instrumental in development and

implementation of LEAN change management process; primary author of

Sarbanes Oxley processes and controls; participated in multiple SOx audits

supporting software development lifecycle.

Help Desk Manager (October 2003-January 2006) - Developed, implemented,

administered, and managed online help desk successfully transitioned from

telephone to online system; eliminated customer complaints by 95%; provided

customized training; reduced help desk staff from three heads to one head;

developed customized performance metrics reports demonstrating increase in

customer satisfaction by 30%; facilitated all customer documentation and

communication; supported thousands of customers building positive and

effective working relationships.

Programmer/Analyst (January 2001-October 2003) - Programmed in PeopleSoft,

Visual Basic, COBOL, and Oracle; provided technical evaluation and support;

performed software testing; assisted with development of information

management products and service standards; administered security; performed

software migration.

TERESA A ROBINSON

VOLUNTEER WORK

USGBC-MO Gateway Workshop - Assistant workshop facilitation, August 2011.

Financial Analysis/Report - Challenge Unlimited and Pride Industries, May

2011.

Habitat for Humanity - ReStore and Office Angels, 2010.

St. Louis Green - Sustainability Expert volunteer - St. Louis Business

Expo, 2010.

Chairman of Facilities Oversight Committee (Boeing) - Planned and executed

departmental events; developed and coordinated facility improvements as

liaison between employees and management.

Misc Volunteer Events (Boeing) - Developed departmental safety program and

a recycling program; volunteered at multiple environmental events;

coordinated employee events; developed web pages; executed surveys;

recommended actions to strengthen employee morale.

INTERESTS

Sustainability: workshops and seminars; volunteer work.

Energy efficiency program - tracking energy usage and weatherizing home.

Researching and developing environmental techniques for home and business

use.

Greenbuild classes: 2009 & 2010.

EDUCATION

Certificate in Sustainable Management and Organizations

Washington University, St. Louis, MO

Estimated completion: May 2012

M.A., Computer Resources & Information Management

Webster University, St. Louis, MO

May 2007 Summa cum laude

B.S., Computer Management

Eastern Illinois University, Charleston, IL

December 2000 Summa cum laude

AWARDS AND AFFILIATIONS

Women Taking the Lead; Multiple Boeing Pride awards for various projects:

Boeing

Boeing Pride - Application support center help desk initiation: Boeing

Beta Gamma Sigma; Excellence in Information Systems Award: Eastern Illinois

University

Dean's List: Webster University & Eastern Illinois University

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