Customer Service Manager
Resume:
Kyle Murdoch
**********@*****.***
**** *. *********** **. #*** Phoenix, AZ 85032
Overview
Legal Documents Case Management Project Management
Microsoft Office Investigations Claims
Relationship Building Analytics Counterintelligence
Fraud I n s u ra n c e Revenue Generation
Education
● Arizona State University West, May 2005
Bachelor of Science Degree in Criminal Justice
● Glendale Community College, May 2002
Associates Degree in General Studies
Professional Experience
U S AA
20 10-201 1
Claims-Investigated property claims and determined coverage for property losses for
homeowners, renters, and jewelry policies. Settled claims and made payouts for insureds
after full policy investigations.
Investigation-Investigated losses pertaining to homeowners dwelling losses, personal
property losses such as theft, water damage, hail, wind, and lightning.
Licensing-Holds a Property and Casualty Adjuster’s License in every state except Vermont
and Wyoming.
Express Professionals
2 01 0
Construction - Installedseats into TD Ameritrade Ballpark, the new home of the
College World Series in Omaha, Nebraska.
Teris Special Litigation
2009-2010
Legal - Processed legal documents for clients and manipulated into media form for court
cases.
Relationship Building - Assisted in delivering and picking up jobs from clients (Usually
Law Firms) with Senior Account Manager. Worked with Senior Executives to service the
client.
Case Management - Met with paralegals and attorneys regarding the logistics of their jobs
needed.
International Counterintelligence Services
2006-2009
Case Management - Served as a Co-Senior Case Manager within the investigations
department. Managed files of existing and past clients.
Analytics - Analyzed cases and developed concluding reports for Senior Executives and
clients.
Revenue Generation - Responsible for revenue generation by bringing in new clients.
Project Management - Led and assisted senior investigators with projects and
assignments.
Investigation - Extensive daily phone work, including covert investigative calls. Led and
trained new investigators.
Customer Service - Provided clients with customer service throughout their case. Provided
customer service to walk-in customers and clients and customers over the phone.
Counterintelligence - Managed and coordinated surveillances in Dubai, Turkey, Mexico,
and Canada. Approximately 900-1,000 field hours of experience gained, using DVR and
undercover equipment.
Claims Verification Inc
2007–2008
Insurance Fraud - Performed interviews to uncover possible worker’s compensation fraud.
Analytics - Analyzed cases and developed concluding reports for Senior Executives and
clients.
Management - Managed cases through face-to-face interviews within the investigation.
Investigation - Made covert investigative phone calls. Approximately 500-600 hours of
field experience gained.
The Hartford Insurance Group
2005–2006
Claims - Extensive phone work regarding incoming and outgoing calls with insured clients
and claimants. The phone was a big part of each workday, contacting claimants and insured
clients to investigate the auto accidents.
Investigation - Acquired recorded phone statements from all parties involved when
necessary.
Claim Management - Key determiner of liability in approximately 1,000 auto claims.
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