Customer Service Training

Brett A. Patrick

**** ******** **. #** *** Diego, CA 92123 H:858-***-**** C:619-

***-**** *************@*******.***

JOB OBJECTIVE: To obtain a position in the Helpdesk Analyst area where I

can utilize my technical and administrative skills to excel in a position

with a potential for growth within the company.

SUMMARY OF QUALIFICATIONS

. Recently certified CompTIA A+.

. Strong technical knowledge in applying basic troubleshooting and

problem solving techniques: including, identifying motherboard and CPU

problems, hard disk system problems and BIOS issues.

. Committed to self-education through constant study of current and

growing technology.

. Over 7yrs Customer service in various occupations.

. Flexible and able to adapt to any situation.

. I am fluent in Spanish.

TECHNICAL SKILLS

PC/OS/BIOS Configuration

Customer Switches

DNS

Email Applications(POP3 SMTP)

Email Server Configuration

FTP

Hubs, Routers & Active Directory

Interpret Diagrams & Flowcharts

IP Addressing

Microsoft Access

Microsoft Office knowledgeable

Modem Configuration & Installation

Networking Printers

Networking Protocols (TCP/IP)

OS Snapshot Imaging

Password Reset

PC Hardware & Software

PC OS Windows (98, 2000, XP, 7)

PC Technical Support

Remote Access Training

Service Skills

Telephone Communications

Telnet

Troubleshoot Systems

Verbal Communication Skill

Antivirus Training

Cabling & Installation

Card & Biometric Security

WORK EXPERIENCE

Able-Disable Advocacy, San Diego, CA

(7/10-Present)

Student Job Training, Hands-On Lab

Attended "Hands-On Lab" twice per week where I was put to the test

in various problems and tasks to gain working knowledge and

experience in the following areas.

Computer Components. Operating Systems. Laptop Disassembly/Assembly.

Printers & Hard Drives. Network Printers. Networking/IP

Addressing 1. Networking/IP Addressing 2. User

Accounts/Permissions. Remote Assistance. Troubleshoot Systems.

ERD/Barts. Sharing Network Devices. Simple Networks(wireless).

Laptop Test. Desktop Troubleshooting Test.

Aerotek Employment Agency, San Diego, CA

(3/08-7/10)

. Electrical Assembler (One Source)

Measured, cut and assembled 10g (220V) power cables by attaching

wires to twist lock plugs and

then prepare them for shipment to distributor.

Documented count of items being shipped. Filled out forms

accordingly. Palletized and protected merchandise properly for

truck shipment.

Filler / Assembler (Illumina)

Fabricated and prepped glass slides to be used in DNA testing.

Process of attaching microbeads to slides and chemically

treating slides to activate solution. Bottled and labeled

various solutions used in the process of DNA testing by various

Bio-Medical companies. Pipettes were used in smaller fills.

HGR Mechanical Contractors, San Ysidro, CA

(9/07-1/08)

. Journeyman Pipefitter

In the area of heavy industrial work. Installed valves, cut and

prepared pipe sections for welding and installation. Bolted down

support framework. Cut and prepared gaskets as needed. Traveled

to various locations while ensuring all tools and personal

protective equipment were present and used safely.

AR Holdings, LLC, San Diego, CA

(7/06-8/07)

Construction

General home remodeling, roofing, framing, copper plumbing, re-

routed electrical wiring through framework and prepped exterior

walls for re-stucco. Met with client on a daily basis to review

progress, changes and any concerns that may arise.

Pratt & Whitney, San Diego, CA

(9/05-5/06)

. Crewmember

In the field of carbon fiber restoration, I used the technology

to restore fan exit guide veins for aircraft equipment. Worked

in the stockroom maintaining inventory control and the issuing

of build kits. Helped out as a buyer during a 2 month period

while new candidate was being sought.

Asymtek, Carlsbad, CA (1/00-

7/05)

. Electro-Mechanical Assembler

Worked on an assembly line where we built solderless mating

technology assembly machines for the semi-conductor industry.

Inputting software required by customer needs and completing the

final calibration of machine for accurate operation. Edited and

maintained assembly procedures as needed to keep up with

constant improvements on the production line. Member of the

"Constant improvement program". Charged with tool calibration,

documenting and relabeling dates on same. (In House

certification after training).

Meeting Services, Inc., San Diego, CA

(9/92-10/99)

. Inventory Controller

Large company that leased audio/visual equipment to businesses.

I maintained inventory of all equipment moving in and out of

the warehouse, made repairs when needed and kept the fleet

vehicles in safe running condition.

US NAVY (10/78-

6/92)

CIWS Tech Phalanx System

FC2 E-5

O-NET Occupation Translator

49-9099.01 Geothermal Technicians

49-9099.02 Wind Turbine Service Technicians

EDUCATION AND TRAINING

. High School Grad - Basic Diploma

Basic Electricity & Electronics US NAVY at NATTC Memphis in Millington TN.

Apr-1983

A+ Certification training using Skillsoft curriculum.

Sep 22 2010

Hands on training in lab environment solving various Desktop issues.

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