Customer Service Manager
Resume:
Anna C Serrano
**** ********* ******, *******, ** 38120
*************@*****.***
Objective
Career in Environmental Management or GIS Analyst.
1.
Education
Masters of Science Environmental Management
May 2011
University of Maryland University College, Adelphi, MD
Environmental Management 3.33 GPA
Seminar in Environmental Management Capstone Project
Wetland and Shoreland Regulations for Wetlands Adjacent Lakes for the city
of Maplewood, MN shoreland ordinance
Bachelor of Arts Geography
May 2009
University of Memphis, Memphis, TN
Concentration in GIS Technique, Minor in English, Graduated Cum Laude
with 3.31 GPA
Investigations in Geography Capstone Project
Rusty Blackbird population decline research
August 2006 Associates of Arts
Florida Community College Jacksonville, Jacksonville, FL
Graduated National Deans List with 3.35 GPA
References Available Upon Request
Experience
Customer Service Manager, Ebel, Inc.
Nov 2005 to
2. Answering multi lined phone system and multi tasking everyday office
July 2007
duties
3. Assisting retail customer’s sales calls and warranty and replacement
issues.
4. Entering wholesale orders, freight quotes, in charge of all cushions and
cushion orders
5. Accessing all freight bills & disputing incorrect billing
6. Distributing invoices & attaching payments
Skills
7. Skilled in learning new concepts quickly, working well under pressure, and
communicating ideas clearly and effectively.
Computer Skills
1. Microsoft Windows, Microsoft Word, Power Point
2. Excel, SPSS, & Oracle Crystal Ball, Compiere
3. Arc GIS 9.3, Arc Map, Spatial Analyst & Erdas IMAGINE
4. Technical & Professional Writing
5. Internet Research, Intro Java Code, Boardroom, QuickBooks
References Available Upon Request
References Available Upon Request
Contact this candidate