Supply Chain Professional

Melanie Mack **** Tirol Drive Phone 901-***-****

Frazier Park, CA melanie.mack07@yahoo.c

***** **

Supply Chain professional experienced in operations and inventory management with strong

oral and written communication skills. Ability to develop and improve processes.

Excellent at managing several projects and people. Superb leadership and organizational

skills. Over ten years of experience in fast-paced retail distribution and banking

environments.

Experience

Dollar General Lebec, CA November 2014-

Corporation December 2014

Warehouse Supervisor II, Lebec Distribution Center (November 2014 - December 2014)

Manage the most voluminous department in a 439,000 sqft facility.

Lead a team of 42 employees consisting of pickers, reach truck operators, loaders,

sanitation, maintenance, and cycle counter.

Coach full case pickers at 100% picking using Red Prairie productivity standards to

help drive the overall cartons per man hour.

Developing a cross-training matrix to create more cross-functional employees and

increase the facility's overall performance.

The IKEA Group Westampton, NJ & Lebec, CA November 2013-

October 2014

Team Leader, IKEA Tejon Customer Distribution Center (July 2014 - October 2014)

Managed, led, and developed a team of 50+ operational permanent and temporary

co-workers.

Supported the expansion of the parcel picking and packing operation.

Implemented three processes within the first two months of assignment to help drive

and support the needs of the business.

Team Leader, IKEA NJ Customer Distribution Center (November 2013 - July 2014)

Managed, led, and developed a team of 20+ operational co-workers in a union

environment.

Planned manpower daily to ensure on-time delivery of parcel and long-haul orders.

Implemented quality improvement initiative to secure less damages and accuracy of

inventory.

Analyzed workload to secure daily volume handling and meet the seasonal fluctuation

needs.

J.C. Penney Statesville, NC & Reno, NV January 2011 -

Company, Inc. November 2013

Receiving Supply Chain Supervisor, Statesville Store Support Center (January 2013 -

November 2013)

Ran a lean, efficient operation consisting of 14 associates serving 90 stores in the

Southeast region.

Increased units per hour from 118 to 165 in first 4 weeks of assignment for a 500,000

sqft facility with a $15M+ operating budget.

Expedited hot inbound freight by closely monitoring inbound shipments.

Managed yard and prioritized unload schedule to level line flow.

Held associates accountable to engineered standards to develop individual performance

and drive departmental productivity.

Increased individual performance and engagement by working with associates to

identify and eliminate non-value added tasks.

Successfully headed a critical assignment where 3k+ cartons of time-sensitive freight

had to be expedited to stores to meet a two day in-store delivery date; worked

closely with transportation partners to coordinate trailer drop-off/pick-up times.

Merchandise/Inventory Control Supply Chain Supervisor, Statesville Store Support

Center (November 2012 - November 2013)

Led a team of eight professionals that provided daily support to the DC, a 500,000

sqft operation consisting of 233 associates with average volume 50 million shipped

units annually.

Provided resolutions to issues preventing merchandise to flow by communicating with

buyers to ensure orders are allocated.

Created key reports to track/monitor HOT merchandise so that it is quickly flowed

through the DC to meet in-store dates.

Managed inventory reconciliation and vendor compliance issues.

Supply Chain Supervisor, Statesville Custom Decorating Fabrication Center (June 2011

- November 2012)

Managed and led two departments of 23 associates with the fastest turn time for all

top treatments.

Increased productivity by 13% and 5% for each department YTD.

Streamlined processes to lower an unmanageable nine week backlog down to two weeks

using LEAN principles.

Managed units per hour and labor costs by increasing associate productivity,

improving quality, and documenting best practices.

Developed and built strong teams of cross-trained individuals to help flow

merchandise at the optimal velocity.

Led the implementation of RFID rollout to provide visibility and tracking of

treatments throughout the entire fabrication process.

Designed the workroom layout to prevent the loss of hardware during shipping saving

$5,500 in labor costs and $25,300 in shipping costs annually.

Exceeded budgeted goal by 6% in two departments after facility budget was cut 40%.

Supply Chain Trainee, Reno Customer Fulfillment Center (January 2011 - June 2011)

Successfully completed an extensive 4-month program that developed my management,

leadership, and communication skills.

Achieved Yellow Belt certification; implemented a system to hold associates

accountable for meeting production goals.

Led a department of 25 associates that successfully fulfilled customer internet

orders with a 99.7% accuracy rate.

Bank of America Nashville, TN January 2008 -

Corporation January 2011

Sales and Service Specialist, Madison Banking Center (January - September 2008, June

2009 - January 2011)

Trained tellers on performing transactions with 100% accuracy and efficiency.

Assisted personal bankers with closing warm referrals, helping the branch meet sales

goals 8 out of 12 quarters.

Reduced customer wait time and increased customer satisfaction by revamping bank

operations.

Received Bank of America Global Recognition Award for outstanding teamwork.

Personal Banker, Madison Banking Center (October 2008 - June 2009)

Devised sales plans to migrate accounts to Bank of America by networking and building

relationships with local businesses generating over 950 new accounts.

Educated team members and customers on financial products and services offered

through Bank of America.

Awarded May 2009 "Fraud Buster" in the Nashville Market for using good judgment

during a suspicious activity preventing a fraudulent transaction in excess of $5,000.

Education & Activities

Vanderbilt Nashville, TN May 2007 Graduate

University

Bachelor of Arts Degree, Economics

Minor concentration in Managerial Studies

Founding Vice-President & President, Zion's Inspiration (August 2004 - May 2007)

Co-founded group, increased membership from two founding members to 50 active

members, organized fun campus events to help motivate distressed students, actively

helped in the local community, and organized College Sunday in the Nashville area.

Developed mission by-laws and succession leadership team to sustain the

organization's future growth.

Professional & Community Involvement

Member, The Council of Supply Chain Management Professionals (August 2012 - Present)

Tennessee Community Ambassador, Bank of America (May 2010 - January 2011)

Mentor, Big Brothers Big Sisters of Middle Tennessee (October 2009 - November 2010)

Volunteer, Habitat for Humanity Team Bank of America (October 2009)

Member, Urban League Young Professional of Middle Tennessee (September 2007 -

December 2008)

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