Sales Manager

JEANNETTE NEWBY - JAMES

**** **** ******, *******, ** 94612

510-***-**** / ***********@*****.***

EXPERIENCED HRIS MANAGER

AREAS OF EXPERTISE

-Account Management -Technical Troubleshooting -Escalation

Management

-Business System Analysis -Technical Writing -Technical

Training

-Product Lifecycle Support -Technical Research -Business

Processing Mgmt.

-Help Desk Management -Project Management -Vendor

Liaison

-E-Business Sys Admin -Help Desk Support

-Patching Analysis

PROFESSIONAL EXPERIENCE

Oracle Corporation 10/7/96- 9/3/10

Belmont, CA. Principal Service Delivery Engineer

Provided Technical Support & Account Management Services to Fortune 500

Customers

-Provided reactive & proactive technical solutions - Oracle E-Business

Suite releases 11i & 12i.

- Provided reactive & proactive technical solutions for Core HRMS, Oracle

Time & Labor, Self Service HRMS, Compensation Workbench,

iRecruitment

-Participated in weekly Technical review meetings with the Customer

-Performed EBS Systems Administrative services, internal test case

instances

-Functioned as a liaison between the Client and Oracle Development/Support

On high impact issues (Swat Team Coordinator)

-Proactively worked with the customer to provide support planning for

Applications/best practices, s/w maintenance, proactive/ reactive alerts

-Worked with Customers/ End Users in a 'situation room setting' to keep

problem resolution on track

-Provided bug/functionality patch analysis

-Provided Research/White Paper Reports

Health choice/Benova 9/93-9/96

Emeryville, CA. IS Team Leader

-Coordinated resources, schedules and communication for application

development

-Developed project plans, assigned tasks, created workflows, analyzed

business requirements,

-Served as a primary contact with users, systems developers and Management

End User

-Top Level technical support resolution Analyst

-Responsible for the acquisition, setup and installation workstation

hardware/software

-Responsible for managing the IS equipment budget

-Managed Help Desk staff, policies and procedures

-Assisted end user's with troubleshooting and problem resolution

- Developed and implement training programs for end users

-Wrote system documentation, user manuals, quick reference guides

JEANNETTE NEWBY- JAMES

Digital Communication Associates 2/91-8/93

Hercules, California Technical Support Specialist

- Provided domestic and international telephone support for a Windows

based terminal emulation application, in a technical development center

-Created Technical Summary Reports, Quick Tip Sheets, Product

Courseware, developed on-line Windows help file documentation

- Supported the gateway on Local Area Networks

-Tested and managed the Beta Site Program

-Troubleshooting Data Communication-modems, Microchannel Boards,

Emulation Boards

Microsoft Corporation 11/88-7/90

Santa Clara, California Area Sales Representative

- Conducted Reseller/Consumer product awareness seminars on both the

(IBM and Macintosh) provided face-to-face training with Reseller Staff

- Designed courseware materials for vertical market seminars

- Participated in local trade shows, promoted specialized

Retail/consumer sales campaigns

- Setup and maintained point of sale purchase promotional displays

- Top producer in the 1989 Reseller incentive promotion campaign

Reuters Information Services 6/86-11/88

San Francisco, California Client Development Manager

- Managed a team of Client Development Representatives

- Qualified prospects and provided preliminary and post sales support

- Conducted face-to-face product training seminars (Senior Fortune 500

Accounts)

- Provided telephone product support services Organize, Managed, and

Demonstrated products at Trade Shows Designed quick tip and

face- to-face seminar materials

- Drafted and submitted contracts. Exceeded Sales Quota each quarter

Barclays Bank of California 5/81-6/86

San Francisco, California Programmer/ Systems Analyst

- Functioned as a Personnel /System Analyst

- Created and designed Personnel System Reports, Provided Weekly

- Performed Database file creation and table update and maintenance

- Planned and assisted with payroll system conversion

- Maintained the Payroll/Personnel Human Resources Management System

- Managed the Desktop Publishing Materials Center

Education:

Cheyney State College-Cheyney, Pennsylvania Received a BS- Social Sciences

in Education

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