Project Manager Management

DARLENE WALTON

**** ******* **

Markham IL, ***28

708-***-**** (C)

708-***-**** (H)

*******.********@*****.***

SUMMARY

An experienced dependable Telecommunication Specialist with superior organizational skills, currently working on

certification to become a Project Manager. Background includes, Change Management Team Lead, Risk Management,

Quality Assurance, and Problem Management, I am also knowledgeable in multiply transmission protocols FTP, SFTP,

NDM, and PGP Encryption. Strong problem solving skills with the ability to multi-task. Knowledgeable in documenting

user support activity such as system problems corrective actions, resolution status and completed equipment installations.

Excellent experience in supporting, ARP, ACH, EDI, E-commerce, SAP, RBX, WBX. Seven years experience

UNIX/Linux environments, TCP/IP, LAN & WAN, monitoring and supporting web production environments. I also have

experience in pearl and shell scripting languages on Unix Servers.

EMPLOYMENT HISTORY

IBM Global Services, Rosemont IL Nov 2005 - April 2010

Change Management Coordinator/ Telecommunication Specialist

• Monitored and analyzed system performance, such as network traffic on Unix Servers

• Consulted with users, administrators, and engineers to identify business and technical requirements for proposed

system modifications Oracle database

• Helped problem management trouble shoots and solved outages within SLA

• Worked with personnel and facilities management staff to install, remove, or relocate user connectivity equipment

and devices

• Provided 1 and 2 level support to all Business Units.

• Installed upgrades, certifications and patches to test and production Unix, Linux and Windows Servers

• Developed, maintained and implemented telecommunications disaster recovery plans to ensure business

continuity

• Assisted users in diagnosing and solving data transmissions problems

• Implemented electronic document processing, retrieval, and distribution systems in collaboration with other

information technology specialists

• Helped programmers and system analyst test and debug new programs

• Provided technical support for ACH, ARP, BAI, EDI, Ecommerce, RBX, SAP,WBX

• Wrote scripts using pearl and shell scripting for automatic processing

ABM AMRO/LASALLE N BANK, Chicago IL Jan 1992 – Oct 2005

QA Tester / Network Analyst

• Encrypted data transmissions and erected firewalls to conceal confidential information as it was transmitted and to

keep out tainted digital transfers

• Modified computer security files to incorporate new software, corrected errors or exchanged individual access

status

• Performed risk assessments and executed tests of data processing system to ensure functioning of data

processing activities and security measures

• Coordinated implementation of computer system plan with establishment personnel and outside personnel and

outside vendors

• Designed test plan scenarios, scripts and procedures for implementation

• Documented software defects using a bug tracking system and reported defects to software developers

• Identified, analyzed and documented problems with programs with program functions, output, online screen or

contents

• Reviewed software documentation to ensure accuracy, compliance or completeness or to mitigate risk

• Gathered risk related data from internal or external resources

• Produced reports and presentations that outlined findings, explained risk positions, and recommended changes

• Maintained needed files by adding and deleting files on the network servers and backing up files to guarantee

their safety in the event of problems on the network

• Recorded information such as computer operating time problems that occurred and actions taken

• Responded to program errors messages by finding and correcting problems or terminating the program

DARLENE WALTON

3525 Roesner Dr

Markham IL, 60428

708-***-**** (C)

708-***-**** (H)

*******.********@*****.***

Team Lead / Supervisor

• Closed out end of data processing and deposits

• Made sure all transmission was sent out to customers

• Added new customers setup information to the database

• Supported all File Transmission for ARP,ACH,EDI,RBX,BAI and WBX

• Managed second shift time off and vacations

• Demonstrated equipment operating and work procedures to new employees and task

• Compared data with source documents to verify format to detect errors

• Familiar with transmissions protocol, FTP, SFTP, NDM and PGP encryption

• Momentum Transmission SQL Database business units

• Supported Ecommerce and Cash Pro Application for Mainframe Transmissions

• Provided guidelines for implementing secure systems to customers or installation teams

• Maintained logs of assigned and completed activity

• Compiled accuracy and errors of employees

• Conferred with management or subordinates to solve employees problems and complaints

• Rectified telephone calls from troubled customers who did not receive their transmissions and re-transmit as

necessary

• Provided guidelines for implementing secure systems to customers or installation teams

• Evaluated current or emerging technologies to consider factors such as portability, compatibility or usability

SPECIAL PROJECTS

• Talman merge to Lasalle N Bank

• Craig merge to Lasalle N Bank

• Michigan Standard Bank merge to Lasalle N Bank

• ABN AMRO merge to Bank of America

EDUCATION

Learning Tree, Rosemont, Illinois

• Information Technology

• Unix, Linux Administrator, Windows NT Administrator, Server Administrator, C+

• ABN AMRO Business Management and Supervisor Coarse

IBM Online Training

• IBM Project Management Course

Able Career Institute

• Business Management and Project Management (Certifications expected November 2011)

P.2

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